Cisco Systems IP Phone CP 7960G User Manual

Cisco IP Phone 7960 and 7940  
Series User Guide  
Corporate Headquarters  
Cisco Systems, Inc.  
170 West Tasman Drive  
San Jose, CA 95134-1706  
USA  
Tel: 408 526-4000  
800 553-NETS (6387)  
Fax: 408 526-4100  
Customer Order Number: DOC-7810182=  
Text Part Number: 78-10182-08  
 
All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply  
a partnership relationship between Cisco and any other company. (0208R)  
Cisco IP Phone 7960 and 7940 Series User Guide  
Copyright © 2000-2002, Cisco Systems, Inc.  
All rights reserved.  
 
 
C O N T E N T S  
Preface xi  
Related Documentation xii  
Obtaining Documentation xiii  
World Wide Web xiii  
Documentation CD-ROM xiii  
Documentation Feedback xiv  
Cisco TAC Web Site xv  
Cisco TAC Escalation Center xvi  
Document Conventions xvii  
C H A P T E R  
1
Connecting Your Cisco IP Phone 1-2  
Auto-Registering Your Phone Using TAPS 1-5  
A Road Map to Your Cisco IP Phone 1-6  
Using the Feature Buttons 1-10  
Navigating on Your Phone 1-11  
Using the Handset, Headset, and Speakerphone 1-12  
Using the Handset 1-12  
Adjusting the Handset Rest 1-12  
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Using the Headset 1-14  
Customizing Your Phone From the User Options Web Pages 1-15  
Changing the Default Language for the User Options Web Pages 1-17  
Subscribing to Services 1-19  
How to Change or End Subscriptions 1-20  
C H A P T E R  
2
Adjusting the Handset, Speakerphone, and Headset Volume 2-1  
Adjusting the Ringer Volume 2-2  
Personalizing the Ringer Sound 2-3  
Adjusting the Message Waiting Indicator Light 2-4  
Changing the LCD Screen Contrast 2-5  
Changing the Language for the Phone LCD Screen 2-6  
C H A P T E R  
3
Making Telephone Calls 3-1  
Placing a Call 3-2  
Answering a Call 3-4  
Ending a Call 3-4  
Muting a Call 3-5  
Putting a Call on Hold 3-6  
Transferring a Call to Another Extension 3-7  
Redialing the Last Number Dialed 3-8  
How to Get Notified When a Busy Line is Available Using Cisco Call Back 3-8  
Storing and Retrieving a Call Using Call Park 3-9  
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Answering Calls on Another Extension Using Call Pickup 3-10  
Using Speed Dial 3-12  
Using Meet-Me Conferences 3-18  
Using Voice Mail 3-21  
Searching and Dialing from the Phone Directory 3-23  
C H A P T E R  
4
5
Logging Into Your Extension from Any Phone Using the Cisco CallManager  
Extension Mobility Feature 4-1  
Changing Your Cisco CallManager Extension Mobility PIN 4-5  
C H A P T E R  
Managing Your Contacts 5-1  
Managing Your Personal Address Book 5-2  
Subscribing to Personal Address Book 5-2  
Creating a New Address Book Entry on the Web 5-4  
Searching for or Editing a Personal Address Book Entry on the Web 5-5  
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Contents  
Searching Personal Address Book Entries on Your Phone 5-6  
Installing the Cisco IP Phone Address Book Synchronizer 5-9  
Using Fast Dials 5-12  
Subscribing to Personal Fast Dials 5-12  
Assigning Fast Dial Codes to Phone Numbers on the Web 5-13  
Removing Personal Fast Dials Entries on the Web 5-15  
Creating a Personal Fast Dials Entry for a Number in Your Personal Address  
Creating a Personal Fast Dial Entry for a Non-Address Book Directory Number  
on Your Phone 5-17  
Removing a Personal Fast Dials Entry on Your Phone 5-19  
C H A P T E R  
6
Using the Cisco IP Phone 7914 Expansion Module 6-1  
Understanding Expansion Module Features 6-2  
How to Get More Information 6-3  
A P P E N D I X  
A
FAQ A-1  
How do I access voice mail? A-2  
How do I set speed dials? A-2  
How do I list my missed calls? A-2  
I don’t see a Hold button—how do I put someone on hold? A-3  
How do I change the contrast on the phone LCD screen? A-3  
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line? A-3  
How do I store numbers of friends and colleagues that I want to call often? A-4  
I’ve used up all my speed dial lines, can I add more? A-5  
If I cannot answer a call that I have forwarded to another number, will the call get  
A P P E N D I X  
A P P E N D I X  
B
C
Safety Notices B-1  
Troubleshooting Your Phone C-1  
Accessing Network Configuration Data C-1  
Accessing Status Data C-2  
Troubleshooting Cisco CallManager Extension Mobility C-3  
Using the Quality Reporting Tool C-4  
I
N D E X  
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Contents  
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This preface covers these topics:  
About this Guide, page xi  
Related Documentation, page xii  
Obtaining Documentation, page xiii  
Obtaining Technical Assistance, page xiv  
Document Conventions, page xvii  
Use this guide to perform basic and advanced phone tasks using a phone in the  
Cisco IP Phone 7960 or 7940 series running in a Cisco CallManager phone  
system.  
This book is organized in the following way:  
Chapter  
Contents  
Chapter 1, “Introducing Your  
Cisco IP Phone”  
Instructions on installing your phone, an overview of your  
phone, information about the User Options web pages.  
Chapter 2, “Customizing Phone  
Settings”  
Information about configuring volume, contrast, and other  
phone settings.  
Chapter 3, “Placing a Call and Other  
Basic Phone Tasks”  
Procedures about how to perform basic phone tasks, like  
making a call and accessing voice mail.  
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Preface  
Chapter  
Chapter 4, “Logging Into Your  
In-depth information about Cisco CallManager  
Extension from Any Phone Using the Extension Mobility.  
Mobility Feature”  
Chapter 5, “Managing Your Contacts” Information and procedures for managing your contacts on  
your phone and on the web using the Personal Directories,  
Personal Address Book, Fast Dials, and more.  
Chapter 6, “Using the  
Cisco IP Phone 7914 Expansion  
Module”  
Overview of using the Cisco 7914 Expansion Module with  
your Cisco IP Phone  
Appendix A, “FAQ”  
Contains Frequently Asked Questions (FAQ) about your  
Cisco IP Phone.  
Appendix B, “Safety Notices”  
Lists safety information about your phone.  
Appendix C, “Troubleshooting Your  
Phone”  
Error codes and their meanings and ways of getting status and  
configuration data about your phone.  
Related Documentation  
For more information, refer to these documents:  
At a Glance Cisco IP Phone 7960 and 7940 Series—This booklet includes  
basic installation instructions and ships in the box with each phone.  
Quick Reference Cisco IP Phone 7960/7940 Series—This wallet card  
contains basic instructions and can be ordered separately.  
Cisco IP Phone 7914 Expansion Module Quick Start Guide—This guide  
includes user instructions and installation information for the  
Cisco IP Phone 7914 Expansion Module.  
Regulatory Compliance and Safety Information for the Cisco IP Phone 7960,  
7940, and 7910 Series—This document provides international agency  
compliance, safety, and statutory information for Cisco IP Phone models in  
the 7960 series, 7940 series, and 7910 series.  
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Preface  
Obtaining Documentation  
Obtaining Documentation  
These sections explain how to obtain documentation from Cisco Systems.  
World Wide Web  
You can access the most current Cisco documentation on the World Wide Web at  
this URL:  
Translated documentation is available at this URL:  
Documentation CD-ROM  
Cisco documentation and additional literature are available in a Cisco  
Documentation CD-ROM package. The Documentation CD-ROM is updated  
monthly and may be more current than printed documentation. The CD-ROM  
package is available as a single unit or through an annual subscription.  
Ordering Documentation  
You can order Cisco documentation in these ways:  
Registered Cisco.com users (Cisco direct customers) can order Cisco product  
documentation from the Networking Products MarketPlace:  
Registered Cisco.com users can order the Documentation CD-ROM through  
the online Subscription Store:  
Nonregistered Cisco.com users can order documentation through a local  
account representative by calling Cisco Systems Corporate Headquarters  
(California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by  
calling 800 553-NETS (6387).  
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Preface  
Obtaining Technical Assistance  
Documentation Feedback  
You can submit comments electronically on Cisco.com. In the Cisco  
Documentation home page, click the Fax or Email option in the “Leave  
Feedback” section at the bottom of the page.  
You can e-mail your comments to bug-doc@cisco.com.  
You can submit your comments by mail by using the response card behind the  
front cover of your document or by writing to the following address:  
Cisco Systems  
Attn: Document Resource Connection  
170 West Tasman Drive  
San Jose, CA 95134-9883  
We appreciate your comments.  
Obtaining Technical Assistance  
Cisco provides Cisco.com as a starting point for all technical assistance.  
Customers and partners can obtain online documentation, troubleshooting tips,  
and sample configurations from online tools by using the Cisco Technical  
Assistance Center (TAC) Web Site. Cisco.com registered users have complete  
access to the technical support resources on the Cisco TAC Web Site.  
Cisco.com  
Cisco.com is the foundation of a suite of interactive, networked services that  
provides immediate, open access to Cisco information, networking solutions,  
services, programs, and resources at any time, from anywhere in the world.  
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use  
tool that provides a broad range of features and services to help you with these  
tasks:  
Streamline business processes and improve productivity  
Resolve technical issues with online support  
Download and test software packages  
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Preface  
Obtaining Technical Assistance  
Order Cisco learning materials and merchandise  
Register for online skill assessment, training, and certification programs  
If you want to obtain customized information and service, you can self-register on  
Cisco.com. To access Cisco.com, go to this URL:  
Technical Assistance Center  
The Cisco Technical Assistance Center (TAC) is available to all customers who  
need technical assistance with a Cisco product, technology, or solution. Two  
levels of support are available: the Cisco TAC Web Site and the Cisco TAC  
Escalation Center.  
Cisco TAC inquiries are categorized according to the urgency of the issue:  
Priority level 4 (P4)—You need information or assistance concerning Cisco  
product capabilities, product installation, or basic product configuration.  
Priority level 3 (P3)—Your network performance is degraded. Network  
functionality is noticeably impaired, but most business operations continue.  
Priority level 2 (P2)—Your production network is severely degraded,  
affecting significant aspects of business operations. No workaround is  
available.  
Priority level 1 (P1)—Your production network is down, and a critical impact  
to business operations will occur if service is not restored quickly. No  
workaround is available.  
The Cisco TAC resource that you choose is based on the priority of the problem  
and the conditions of service contracts, when applicable.  
Cisco TAC Web Site  
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving  
both cost and time. The site provides around-the-clock access to online tools,  
knowledge bases, and software. To access the Cisco TAC Web Site, go to this  
URL:  
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Preface  
Obtaining Technical Assistance  
All customers, partners, and resellers who have a valid Cisco service contract have  
complete access to the technical support resources on the Cisco TAC Web Site.  
The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have  
a valid service contract but do not have a login ID or password, go to this URL to  
register:  
If you are a Cisco.com registered user, and you cannot resolve your technical  
issues by using the Cisco TAC Web Site, you can open a case online by using the  
TAC Case Open tool at this URL:  
If you have Internet access, we recommend that you open P3 and P4 cases through  
the Cisco TAC Web Site.  
Cisco TAC Escalation Center  
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2  
issues. These classifications are assigned when severe network degradation  
significantly impacts business operations. When you contact the TAC Escalation  
Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.  
To obtain a directory of toll-free Cisco TAC telephone numbers for your country,  
go to this URL:  
Before calling, please check with your network operations center to determine the  
level of Cisco support services to which your company is entitled: for example,  
SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When  
you call the center, please have available your service agreement number and your  
product serial number.  
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Preface  
Document Conventions  
Document Conventions  
This document uses the following conventions:  
Convention  
boldface font  
italic font  
Description  
Commands and keywords are in boldface.  
Arguments for which you supply values are in  
italics.  
[ ]  
Elements in square brackets are optional.  
{ x | y | z }  
Alternative keywords are grouped in braces and  
separated by vertical bars.  
[ x | y | z ]  
string  
Optional alternative keywords are grouped in  
brackets and separated by vertical bars.  
A nonquoted set of characters. Do not use quotation  
marks around the string or the string will include the  
quotation marks.  
screen font  
Terminal sessions and information the system  
displays are in screen font.  
boldface screenfont  
italic screen font  
^
Information you must enter is in boldface screen  
font.  
Arguments for which you supply values are in italic  
screen font.  
The symbol ^ represents the key labeled  
Control—for example, the key combination ^D in a  
screen display means hold down the Control key  
while you press the D key.  
< >  
Nonprinting characters, such as passwords are in  
angle brackets.  
Note  
Means reader take note. Notes contain helpful suggestions or references to  
material not covered in the publication.  
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Preface  
Document Conventions  
Attention  
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une  
situation pouvant causer des blessures ou des dommages corporels. Avant de  
travailler sur un équipement, soyez conscient des dangers posés par les  
circuits électriques et familiarisez-vous avec les procédures couramment  
utilisées pour éviter les accidents. Pour prendre connaissance des  
traductions d'avertissements figurant dans cette publication, consultez le  
document Regulatory Compliance and Safety Information (Conformité aux  
règlements et consignes de sécurité) qui accompagne cet appareil.  
Warnung  
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die  
zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an  
irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen  
Stromkreisen verbundenen Gefahren und der Standardpraktiken zur  
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Preface  
Document Conventions  
Aviso  
Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe  
poderá causar danos físicos. Antes de começar a trabalhar com qualquer  
equipamento, familiarize-se com os perigos relacionados com circuitos  
eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis  
acidentes. Para ver as traduções dos avisos que constam desta publicação,  
consulte o documento Regulatory Compliance and Safety Information  
(Informação de Segurança e Disposições Reguladoras) que acompanha este  
dispositivo.  
¡Advertencia!  
Este símbolo de aviso significa peligro. Existe riesgo para su integridad física.  
Antes de manipular cualquier equipo, considerar los riesgos que entraña la  
corriente eléctrica y familiarizarse con los procedimientos estándar de  
prevención de accidentes. Para ver una traducción de las advertencias que  
aparecen en esta publicación, consultar el documento titulado Regulatory  
Compliance and Safety Information (Información sobre seguridad y  
conformidad con las disposiciones reglamentarias) que se acompaña con  
este dispositivo.  
Varning!  
Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan  
leda till personskada. Innan du utför arbete på någon utrustning måste du vara  
medveten om farorna med elkretsar och känna till vanligt förfarande för att  
förebygga skador. Se förklaringar av de varningar som förkommer i denna  
publikation i dokumentet Regulatory Compliance and Safety Information  
(Efterrättelse av föreskrifter och säkerhetsinformation), vilket medföljer  
denna anordning.  
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C H A P T E R  
1
Introducing Your Cisco IP Phone  
A Cisco IP Phone is a full-feature telephone that provides voice communication  
over the same data network that your computer uses. This phone functions much  
like a traditional analog phone, allowing you to place and receive telephone calls.  
It also supports features that you have come to expect from a telephone—such as  
speed dialing, redial, call transfer, conference calling, and voice mail access.  
Your Cisco IP Phone offers features that might surprise you. Because it is part of  
data services, too—including up-to-the-minute information and services from the  
network. In a nutshell, your Cisco IP Phone provides a whole range of  
communication features that you could not expect from a traditional telephone.  
This guide helps you learn to use the various features and services available on  
your phone. Not all of the features described in this book are available by  
default—your administrator may not add them for you. You access some phone  
features and services on the phone itself, while you customize others on a  
This chapter contains the following sections:  
Connecting Your Cisco IP Phone, page 1-2  
A Road Map to Your Cisco IP Phone, page 1-6  
Using the Feature Buttons, page 1-10  
Navigating on Your Phone, page 1-11  
Using the Handset, Headset, and Speakerphone, page 1-12  
Customizing Your Phone From the User Options Web Pages, page 1-15  
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Chapter 1 Introducing Your Cisco IP Phone  
Connecting Your Cisco IP Phone  
Connecting Your Cisco IP Phone  
Chances are, your system administrator or a technician will connect your new  
Cisco IP Phone to the corporate IP telephony network. If that is not the case,  
connecting your phone is easy.  
Follow the steps below. Refer to to locate ports on the back of your phone.  
Before You Begin  
Verify that your system administrator is ready for you to connect your  
Cisco IP Phone to the network.  
Warning  
Step 1  
Be sure to read Appendix B, “Safety Notices,” before connecting or using your  
phone.  
Connect your Cisco IP Phone to the corporate IP telephony network. You can do  
this in one of two ways, depending on how your workspace is set up. See your  
system administrator if you are not sure which method to choose:  
Direct network connection—For this method, you need at least one available  
Ethernet port in your workspace. Use the Ethernet cable included with your  
phone to connect the network port on the back of your phone to the Ethernet  
port in your workspace.  
Shared network connection—Use this method if you have a single Ethernet  
port in your workspace with your desktop computer already connected to it.  
First, disconnect the Ethernet cable from the computer and attach it to the  
network port on the back of your phone. Next, use the Ethernet cable included  
with your phone to connect the access port on the back of your phone to your  
desktop computer. Your Cisco IP Phone now shares a network connection  
with your computer.  
Step 2  
Connect the handset to the handset port. Ensure that the end of the cord with the  
longer uncoiled section is connected to the body of the phone.  
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Chapter 1 Introducing Your Cisco IP Phone  
Connecting Your Cisco IP Phone  
Step 3  
If your system administrator delivered your Cisco IP Phone with a power supply,  
phone.  
If your system administrator delivered your phone without a power supply, your  
phone probably receives power through the Ethernet connection.  
Step 4  
Step 5  
Use the power cable to connect the power supply to a standard power outlet in  
your workspace.  
To adjust the footstand height, release the footstand by pressing the footstand  
adjustment knob and gently pull the footstand away from the body of the phone.  
See the “Adjusting the Handset Rest” section on page 1-12 for information on  
adjusting the handset rest to make sure the receiver will sit securely in the cradle.  
Once you connect the Cisco IP Phone to its power source, a start-up process  
begins. After several minutes, the phone’s LCD screen displays a neutral “ready”  
screen. The details on your screen might vary, but a ready screen typically  
displays the date and time, your extension number, and available soft keys.  
Startup is complete and your phone is ready to use.  
Tip  
Soft keys point to feature options displayed along the bottom of your LCD screen.  
Soft keys are flexible—they change depending on the status of your phone. For  
example, you can see one set of soft key options when you pick up the handset,  
and another set when the phone is not in use.  
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Chapter 1 Introducing Your Cisco IP Phone  
Connecting Your Cisco IP Phone  
Table 1-1 Cisco IP Phone cable connections  
1
RS232  
10/100 SW 10/100 PC  
+
DC48V  
7
2
6
3
5
4
1
2
3
4
DC adapter port (DC48V)  
5
6
7
Access port (10/100 PC)  
Handset port  
Power supply with AC adapter port plug  
Power cable with wall socket plug  
Network port (10/100 SW)  
Headset port  
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Chapter 1 Introducing Your Cisco IP Phone  
Auto-Registering Your Phone Using TAPS  
Related Topics  
Auto-Registering Your Phone Using TAPS, page 1-5  
A Road Map to Your Cisco IP Phone, page 1-6  
Using the Handset, Headset, and Speakerphone, page 1-12  
Auto-Registering Your Phone Using TAPS  
Your administrator may ask you to auto-register your Cisco IP Phone using TAPS,  
new phone or to replace an existing phone.  
Note  
You should follow this procedure only if your phone administrator asks you to.  
Procedure  
Step 1  
If the phone is not already installed, follow the installation instructions available  
in the “Connecting Your Cisco IP Phone” section on page 1-2.  
After you plug the phone into a port, the phone automatically registers and  
displays a number.  
Step 2  
Step 3  
Dial the TAPS extension provided by your system administrator.  
A voice prompt asks you to select the language that you want to use. Choose  
appropriately.  
Step 4  
Dial your personal extension number (provided by your system administrator),  
then press the # key.  
Note  
You may be instructed to enter the complete telephone number (including  
area code).  
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Chapter 1 Introducing Your Cisco IP Phone  
A Road Map to Your Cisco IP Phone  
Step 5  
Step 6  
To confirm, enter your personal extension number again, followed by the # key.  
Hang up the phone.  
Related Topics  
Connecting Your Cisco IP Phone, page 1-2  
A Road Map to Your Cisco IP Phone, page 1-6  
Using the Feature Buttons, page 1-10  
Navigating on Your Phone, page 1-11  
Using the Handset, Headset, and Speakerphone, page 1-12  
A Road Map to Your Cisco IP Phone  
Refer to the following illustrations and table to identify the buttons and parts on  
your Cisco IP Phone and to find a description of related features.  
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Chapter 1 Introducing Your Cisco IP Phone  
A Road Map to Your Cisco IP Phone  
Figure 1-1 Cisco IP Phone 7960  
2
3
4
1
5
6
7
8
9
17 16  
15 14 13 12  
11 10  
Figure 1-2 Cisco IP Phone 7940  
3
4
2
1
5
6
8
7
9
17 16 15 14 13 12 11 10  
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Chapter 1 Introducing Your Cisco IP Phone  
A Road Map to Your Cisco IP Phone  
1
Handset with  
Functions like a traditional handset. The light strip at the  
indicator light top of the handset blinks when the phone rings and can be  
set to remain lit when you receive a voice mail message.  
For more information on working with the handset, refer  
to the “Adjusting the Handset, Speakerphone, and Headset  
Volume” section on page 2-1.  
2
3
4
LCD screen  
Displays features such as the time, date, your phone  
number, caller ID, line/call status and softkey tabs.  
Cisco IP Phone Indicates your Cisco IP Phone model.  
model type  
Line or speed  
dial button  
Opens a new line or speed dials the number on the LCD  
screen. Phones in the Cisco IP Phone 7960 series have six  
line or speed dial buttons and phones in the 7940 series  
have two.  
5
6
Footstand  
adjustment  
Allows you to adjust the angle of the phone base.  
Directories  
button  
“Using the Feature Buttons” section on page 1-10.)  
7
8
? button  
Displays help on your LCD screen for a phone button or  
function (see the “Using the Feature Buttons” section on  
page 1-10.)  
Settings button Provides access to phone settings such as contrast and ring  
sound, network configuration, and status information (see  
9
Speaker button Toggles the speaker on or off.  
10  
11  
Mute button  
Toggles the mute on or off.  
Headset button Toggles the headset on or off.  
For more information on working with the headset, refer  
to the “Using the Headset” section on page 1-14.  
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Chapter 1 Introducing Your Cisco IP Phone  
12  
speakerphone (depending upon which is currently active).  
Also controls the ringer volume (if the handset is in its  
For more information on adjusting the volume, refer to the  
“Adjusting the Handset, Speakerphone, and Headset  
Volume” section on page 2-1 and the “Adjusting the  
Ringer Volume” section on page 2-2.  
13  
14  
Services button Provides access to any available phone services (see the  
“Using the Feature Buttons” section on page 1-10.)  
Messages  
button  
Provides access to a message system, if available (see the  
“Using the Feature Buttons” section on page 1-10.)  
15  
Navigation  
button  
Enables you to scroll through text and select features  
displayed on the LCD screen (see the “Navigating on Your  
Phone” section on page 1-11.).  
16  
17  
Dial pad  
Softkeys  
Works exactly like the dial pad on a traditional telephone.  
Enable you to engage any of the functions displayed on the  
corresponding LCD screen tabs. Softkeys point to feature  
options displayed along the bottom of your LCD screen.  
Softkeys change depending on the status of your phone.  
For example, you can see one set of softkey options when  
you pick up the handset, and another set when the phone  
is not in use.  
Related Topics  
Using the Feature Buttons, page 1-10  
Navigating on Your Phone, page 1-11  
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Using the Feature Buttons  
Using the Feature Buttons  
Your Cisco IP Phone has five feature buttons:  
Services button—Displays services on your phone’s LCD screen. These are  
services to which you have already subscribed using the Cisco CallManager  
User Options web pages. Your system administrator determines the services  
that are available to you. For more information, see the “Establishing Cisco  
IP Phone Services” section on page 1-18.  
Settings button—Displays network settings on your phone’s LCD screen,  
plus options for adjusting your phone’s ringer sound and LCD screen  
contrast.  
Directories button—Displays various directories on your phone’s LCD  
screen, including missed, received, and placed calls. You can use each of  
these directories to locate phone numbers and you can dial those numbers  
from the directories. For more information, see the “Viewing and Dialing  
from the Phone Logs” section on page 3-21 and the “Searching and Dialing  
from the Phone Directory” section on page 3-23.  
? button—Displays helpful information about buttons and features.  
For help with:  
A specific button or softkey—Press the ? button once, then press the  
button or softkey to display information about that button or key.  
A specific feature—First press the Directories, Settings, or Services  
buttons to display a list of available features. Use the Navigation button  
to scroll through the list and select a feature. Press the ? button twice  
The ? button feature itself—Press the ? button twice quickly (without  
first selecting a feature). This brings up help about using the ? button.  
Viewing network statistics about a call you are actively on—Press the ?  
button twice quickly during the call.  
Related Topics  
A Road Map to Your Cisco IP Phone, page 1-6  
Navigating on Your Phone, page 1-11  
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Chapter 1 Introducing Your Cisco IP Phone  
Navigating on Your Phone  
Personalizing the Ringer Sound, page 2-3  
Changing the LCD Screen Contrast, page 2-5  
Accessing Network Configuration Data, page C-1  
Accessing Status Data, page C-2  
Navigating on Your Phone  
Navigating on your Cisco IP Phone is easy. You use the Navigation button, the  
softkeys, and the key pad to make your selections:  
Softkeys correspond to the option tabs displayed along the bottom of your  
LCD screen. Softkeys change depending on the status of your phone. For  
example, you can see one set of softkey options when you pick up the handset,  
and another set when the phone is not in use.  
The >> softkey allows you to re-position your cursor. The << softkey allows  
you to delete a character or digit in an entry. Press the << softkey or the  
Delete softkey if you make a mistake or need to edit an entry. The Delete  
softkey allows you to edit a character or digit—it does not delete the entire  
entry.  
You can choose menu items on your Cisco IP Phone in more than one way:  
Using the Navigation button—Press the Navigation button (this is the  
button with the up and down arrows) to select (or highlight) a menu item.  
Then press the Select softkey.  
Using an Item Number—You can press the number key on your phone’s  
key pad that corresponds to the item number displayed on the LCD  
screen. Use this method to select any menu item that has an item number  
to the left of it  
To enter any letter on your LCD screen, use a corresponding number key.  
Press the key one or more times to display a particular letter. For example,  
press the 2 key one time for “a,” twice quickly for “b,” and three times  
quickly for “c.” After you pause, the cursor automatically advances to allow  
you to enter the next letter. Press the << softkey if you make a mistake.  
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Using the Handset, Headset, and Speakerphone  
Related Topics  
Your Cisco IP Phone works with a handset, headset, or speakerphone.  
For information on using each of these, refer to the following sections:  
Using the Handset, page 1-12  
Adjusting the Handset Rest, page 1-12  
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Using the Handset, Headset, and Speakerphone  
Figure 1-3 Using the Handset Rest  
1
2
3
1
Set the handset aside and use your thumb and finger to grasp and pull out  
2
3
Rotate the tab 180 degrees.  
Slide the tab back into the handset rest with the extension protruding from  
the top of the tab.  
Replace the handset in the rest. The tab hooks into a slot in the handset to  
ensure that the handset will not slip out of the rest.  
Related Topics  
Using the Handset, page 1-12  
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Chapter 1 Introducing Your Cisco IP Phone  
Using the Handset, Headset, and Speakerphone  
You can use the speakerphone in conjunction with all of the features on your  
Cisco IP Phone.  
To place and answer calls using the speakerphone, press the Speaker button.  
To switch from speakerphone to handset during a call, simply lift the handset.  
Related Topics  
Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1  
Using the Headset  
You can use the headset in conjunction with all of the features on your  
Cisco IP Phone, including the Volume and Mute buttons. Use these buttons to  
adjust the volume to the ear piece and to mute the speech path from the headset  
microphone.  
To place and answer calls using a headset, plug an approved headset into the back  
of the phone base and press the Headset button on the front of your phone.  
Your phone supports four- or six-wire headset jacks. For information about  
purchasing headsets, see the following URLs:  
Caution  
Use only Cisco-approved headsets.  
Warning  
This product relies on the building's installation for short-circuit (overcurrent)  
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S.  
(240 VAC, 10A international) is used on the phase conductors (all  
current-carrying conductors).  
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Chapter 1 Introducing Your Cisco IP Phone  
Customizing Your Phone From the User Options Web Pages  
Warning  
to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits,  
and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45  
connectors. Use caution when connecting cables.  
on page 1-4 illustrates the headset port and other cable connection ports on your  
phone.  
Related Topics  
Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1  
Pages  
You can use the Cisco CallManager User Options web pages to subscribe to  
In addition to subscribing to services, you can use the Cisco CallManager User  
set up call forwarding rules—Forwarding Calls to Another Extension,  
page 3-14  
change the language in which you view phone information—Changing the  
Language for the Phone LCD Screen, page 2-6  
specify a policy for the message waiting indicator light on your phone’s  
handset—Adjusting the Message Waiting Indicator Light, page 2-4  
assign speed dial buttons for your Cisco IP Phone—Using Speed Dial,  
page 3-12  
manage personal contacts—, page 4-5  
Note  
If you use the Cisco CallManager Extension Mobility service, changes that you  
make from the User Options web pages are maintained in your device profile. .  
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Customizing Your Phone From the User Options Web Pages  
You can also get a copy of the documentation available for your phone on the User  
Options Pages.  
This section covers the following topics:  
Logging In to the User Options Web Pages, page 1-16  
Changing the Default Language for the User Options Web Pages, page 1-17  
Establishing Cisco IP Phone Services, page 1-18  
Logging In to the User Options Web Pages  
Follow these instructions to log on and to access the main menu.  
Procedure  
Step 1  
Step 2  
Use your Web browser to access the URL provided by your system administrator.  
The Cisco CallManager User Options Log On page appears.  
Enter your user ID and your password and click Log On. Your user ID and  
password are provided by your system administrator.  
Step 3  
device profile from the “Select a device to configure” drop-down list.  
The menu is context-sensitive and displays options appropriate for the device or  
device profile that you have selected.  
Related Topics  
Changing the Default Language for the User Options Web Pages, page 1-17  
Establishing Cisco IP Phone Services, page 1-18  
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Customizing Your Phone From the User Options Web Pages  
Changing the Default Language for the User Options Web Pages  
Use this procedure to change the default language (French or English, for  
example) in which information is displayed on the Cisco CallManager User  
Options web pages.  
If you use the Cisco CallManager Extension Mobility service, follow this  
procedure to change the default language for both your device profile and your  
To temporarily change the language for the User Options web pages, click the  
“View page in” drop-down list located at the bottom of each web page. This  
changes the language displayed for the current web session. The next time that  
you log on, the User Options web pages will display in the default language.  
Before You Begin  
Log in to the User Options web page. For information on the User Options web  
page and how to access it, see the “Logging In to the User Options Web Pages”  
section on page 1-16.  
Procedure  
Step 1  
Step 2  
From the User Options main menu, select your phone or, if applicable, your  
Cisco CallManager Extension Mobility device profile from the Select a device to  
configure drop-down list.  
The menu is context-sensitive and displays options appropriate for the device or  
device profile that you have selected.  
The next step depends upon your selection from the Select a device to configure  
drop-down list:  
a. If you selected your phone (and not a device profile), click Change the  
Locale for these web pages.  
b. If you selected a device profile, click Change the Locale for your device  
profile(s) and these web pages.  
Note  
You will not have access to a device profile unless you use the  
Cisco CallManager Extension Mobility service.  
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Step 3  
Step 4  
Select the language that you want to use as the default language from the “User  
Locale” drop-down list and click Update.  
The language that you have selected now serves as the default language for each  
display on the LCD screen the next time you log on to a Cisco IP Phone.  
When you are finished, click Return to the Menu or Log Off at the bottom of the  
page.  
Related Topics  
Changing the Language for the Phone LCD Screen, page 2-6  
Logging In to the User Options Web Pages, page 1-16  
Establishing Cisco IP Phone Services, page 1-18  
Establishing Cisco IP Phone Services  
You can access information services, such as weather, stock quotes, and other  
services available at your company, using your Cisco IP Phone’s LCD display.  
Before accessing these services on your phone, your system administrator must  
customize them and make them available to you. Additionally, you must subscribe  
to the services that you want to appear on your phone.  
To view services that you have subscribed to, press the Services button on your  
Cisco IP Phone. Use the Navigation button to select the desired service, then press  
finished, press the services button to exit the Services menu.  
You can subscribe to the same service multiple times and give each instance of the  
same service a unique name. For example, if you want to subscribe to a weather  
service for several regions, you can rename each version.  
The following topics describe how to establish services with the User Options  
web pages:  
Subscribing to Services, page 1-19  
How to Change or End Subscriptions, page 1-20  
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Customizing Your Phone From the User Options Web Pages  
Related Topics  
Logging In to the User Options Web Pages, page 1-16  
Changing the Default Language for the User Options Web Pages, page 1-17  
Subscribing to Services  
Follow these steps to subscribe to services.  
Before You Begin  
Log in to the User Options web page. For information on the User Options web  
page and how to access it, see the “Logging In to the User Options Web Pages”  
section on page 1-16.  
Procedure  
Step 1  
Step 2  
From the User Options main menu, click Configure your Cisco IP Phone  
Services.  
The Subscribe/Unsubscribe IP Phone Services page appears.  
Select the service you want to add to your phone from the “Available Services”  
drop-down list.  
Step 3  
Step 4  
Click Continue.  
Enter any required information. For example, if the service is “movie times,” you  
might need to enter your zip code to enable the service to display movies in your  
location.  
Step 5  
When you are done, click Subscribe to save your settings. To restore your  
previous settings, click Back.  
Note  
If your phone uses Cisco CallManager Extension Mobility, you will need  
to log out and then log back in to the extension mobility service on your  
IP Phone before the changes take effect.  
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Customizing Your Phone From the User Options Web Pages  
Step 6  
To subscribe to another service, click New Subscription in the Subscribed  
Services pane.  
To exit, click Return to the Menu or Log Off at the bottom of the page.  
Related Topics  
Establishing Cisco IP Phone Services, page 1-18  
How to Change or End Subscriptions, page 1-20  
How to Change or End Subscriptions  
You can change or end your current subscriptions at any time. To do so, follow  
these steps.  
Before You Begin  
Log in to the User Options web page. For information on the User Options web  
page and how to access it, see the “Logging In to the User Options Web Pages”  
section on page 1-16.  
Procedure  
Step 1  
From the User Options main menu, click Configure your Cisco IP Phone  
Services.  
The Subscribe/Unsubscribe IP Phone Services page appears.  
Step 2  
Step 3  
In the Your Subscribed Services pane, click on the service that you want to change  
or end.  
If you want to change your subscription, change the information in the desired  
fields and click Update. Or, click Unsubscribe to end your subscription to the  
service.  
Note  
If your phone uses Cisco CallManager Extension Mobility, you will need  
to log out and then log back in to the extension mobility service on your  
IP Phone before the changes take effect.  
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Step 4  
When you are finished, click Return to the Menu or Log Off at the bottom of the  
page.  
Related Topics  
Subscribing to Services, page 1-19  
Establishing Cisco IP Phone Services, page 1-18  
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C H A P T E R  
2
These procedures help you personalize settings for your Cisco IP Phone:  
Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1  
Adjusting the Ringer Volume, page 2-2  
Personalizing the Ringer Sound, page 2-3  
Adjusting the Message Waiting Indicator Light, page 2-4  
Changing the LCD Screen Contrast, page 2-5  
Changing the Language for the Phone LCD Screen, page 2-6  
Adjusting the Handset, Speakerphone, and Headset  
Volume  
You can adjust the volume of the caller for the handset, speakerphone, and headset  
individually. When you change the volume for one, the others are not effected.  
Follow these steps to adjust the volume on the handset, speakerphone, or headset.  
Procedure  
Step 1  
Press the up or down Volume button when the handset, speakerphone, or headset  
is in use.  
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Chapter 2 Customizing Phone Settings  
Adjusting the Ringer Volume  
Note  
If you press the Volume button when none of these are in use, you are  
adjusting the ringer volume. For details, see the “Adjusting the Ringer  
Volume” section on page 2-2.  
Step 2  
volume level only for the duration of that particular call; on subsequent calls, the  
volume level will revert to the previously saved setting.  
Related Topics  
Adjusting the Ringer Volume, page 2-2  
Personalizing the Ringer Sound, page 2-3  
Changing the LCD Screen Contrast, page 2-5  
Adjusting the Ringer Volume  
while the handset is in its cradle. Continue to press the Volume button to hear  
sample rings and to adjust the volume to the desired level. The ringer volume is  
automatically saved.  
Related Topics  
Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1  
Personalizing the Ringer Sound, page 2-3  
Changing the LCD Screen Contrast, page 2-5  
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Chapter 2 Customizing Phone Settings  
Personalizing the Ringer Sound  
Personalizing the Ringer Sound  
You can change the sound your phone makes when it rings to suit your tastes and  
to help you differentiate between your phone ringing and another nearby phone,  
or to differentiate between different lines on your own phone.  
Follow these steps to change the sound used by the ringer.  
Procedure  
Step 1  
Step 2  
Press the Settings button.  
From the Settings menu, use the Navigation button to select Ring Type and press  
the Select softkey.  
Step 3  
If you have multiple lines, use the Navigation button to scroll through the list of  
your lines. When you find the line you want to configure, press the Select softkey.  
Note  
You can only use six different ring tones on your phone, If you have more  
than six lines, some of your lines must share a ring tone.  
Step 4  
Step 5  
Use the Navigation button to scroll through the list of ring types and press the  
Play softkey to hear the selected ring type.  
When you find the ring you want, press the Select softkey to check the  
corresponding check box.  
To set the ring tone back to the default ring tone, select Default from the list.  
Step 6  
Step 7  
Press the Save softkey to save all of your settings and to exit the Settings menu.  
Related Topics  
Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1  
Adjusting the Ringer Volume, page 2-2  
Changing the LCD Screen Contrast, page 2-5  
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Chapter 2 Customizing Phone Settings  
Adjusting the Message Waiting Indicator Light  
Adjusting the Message Waiting Indicator Light  
You can change the behavior policy of the message waiting indicator light (or  
“lamp”) for each line appearance on your Cisco IP Phone. The message waiting  
indicator is the red strip on your phone’s handset that blinks when you receive an  
incoming call. In its default state, the message waiting indicator light is usually  
configured to remain lit when you receive a new voice mail message. However,  
the default policy is determined by your system administrator.  
Follow these steps to specify the message waiting indicator light policy (on, off,  
or default) for one or more of your phone lines.  
Before You Begin  
Log in to the User Options web page. For information on the User Options web  
page and how to access it, see the “Logging In to the User Options Web Pages”  
section on page 1-16.  
Procedure  
Step 1  
Step 2  
From the User Options web page, click Change the Message Waiting Lamp  
policy for your phone.  
The Change Your Message Waiting Lamp Policy page appears.  
Click the drop-down list that corresponds to the line that you want to change.  
Choose Use System Policy, Always light, or Never light.  
Step 3  
Step 4  
Click Update.  
When you are finished, click Return to the Menu or Log Off at the bottom of the  
page.  
Related Topics  
Using Voice Mail, page 3-21.  
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Chapter 2 Customizing Phone Settings  
Changing the LCD Screen Contrast  
Changing the LCD Screen Contrast  
To improve the readability of the LCD screen, follow these steps to adjust the  
contrast.  
Procedure  
Step 1  
Step 2  
Step 3  
Press the Settings button.  
From the Settings menu, use the Navigation button to select Contrast.  
Perform one of the following:  
To set the desired contrast level—press the Up or Down softkeys (or the  
Volume buttons).  
then the Restore softkey.  
To restore the factory default contrast setting—press the more softkey and  
Step 4  
Related Topics  
Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1  
Adjusting the Ringer Volume, page 2-2  
Personalizing the Ringer Sound, page 2-3  
Adjusting the Message Waiting Indicator Light, page 2-4  
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Chapter 2 Customizing Phone Settings  
Changing the Language for the Phone LCD Screen  
Changing the Language for the Phone LCD Screen  
Use this procedure to change the default language in which information is  
displayed on the Cisco IP Phone’s LCD screen.  
Note  
If you use the Cisco CallManager Extension Mobility service, follow the  
procedure described in the“Changing the Default Language for the User Options  
Web Pages” section on page 1-17. This procedure allows you to change the  
default language for your device profile.  
Before You Begin  
Log in to the User Options web page. For information on the User Options web  
page and how to access it, see the “Logging In to the User Options Web Pages”  
section on page 1-16.  
Procedure  
Step 1  
Step 2  
From the User Options main menu, select your phone from the “Select a device  
to configure” drop-down list.  
Click Change the Locale for this phone.  
The Select a User Locale for your Phone page appears.  
Step 3  
Select the language that you want to use as the default language from the “User  
Locale for this phone” drop-down list and click  
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Chapter 2 Customizing Phone Settings  
Changing the Language for the Phone LCD Screen  
Related Topics  
Changing the LCD Screen Contrast, page 2-5  
Changing the Default Language for the User Options Web Pages, page 1-17  
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Changing the Language for the Phone LCD Screen  
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C H A P T E R  
3
Tasks  
Making Telephone Calls, page 3-1  
Using Speed Dial, page 3-12  
Forwarding Calls to Another Extension, page 3-14  
Making Conference Calls, page 3-17  
Using Voice Mail, page 3-21  
Viewing and Dialing from the Phone Logs, page 3-21  
Searching and Dialing from the Phone Directory, page 3-23  
Caution  
Using a cell or mobile phone in close proximity to a Cisco IP Phone might cause  
interference.  
Making Telephone Calls  
These sections describe how you can place, answer, or otherwise manage a  
telephone call:  
Placing a Call, page 3-2  
Answering a Call, page 3-4  
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Chapter 3 Placing a Call and Other Basic Phone Tasks  
Making Telephone Calls  
Putting a Call on Hold, page 3-6  
Transferring a Call to Another Extension, page 3-7  
Redialing the Last Number Dialed, page 3-8  
How to Get Notified When a Busy Line is Available Using Cisco Call Back,  
page 3-8  
Storing and Retrieving a Call Using Call Park, page 3-9  
Answering Calls on Another Extension Using Call Pickup, page 3-10  
Placing a Call  
Table 3-1 lists the different ways you can place a call with your Cisco IP Phone.  
Table 3-1 Placing calls on your Cisco IP Phone  
If you want to...  
Then...  
use the receiver  
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Chapter 3 Placing a Call and Other Basic Phone Tasks  
Making Telephone Calls  
Table 3-1 Placing calls on your Cisco IP Phone (continued)  
If you want to...  
Then...  
redial the most recently dialed  
number  
Press the Redial softkey.  
use speed dial numbers  
use a directory  
Press a Speed dial button to place a call to the corresponding  
number.  
See the “Using Speed Dial” section on page 3-12 for details.  
Select a number from one of the directories, then press the Dial  
softkey.  
See the “Viewing and Dialing from the Phone Logs” section on  
page 3-21 for details.  
dial a Personal Address Book  
entry  
dial a Personal Fast Dial number Refer to the “Dialing a Personal Fast Dials Entry” section on  
page 5-20.  
Tip  
If you receive a busy tone or a ring with no answer when you call another  
extension is available. See the “How to Get Notified When a Busy Line is  
Available Using Cisco Call Back” section on page 3-8.  
Related Topics  
Answering a Call, page 3-4  
Ending a Call, page 3-4  
How to Get Notified When a Busy Line is Available Using Cisco Call Back,  
page 3-8  
Redialing the Last Number Dialed, page 3-8  
Using Speed Dial, page 3-12  
Making Conference Calls, page 3-17  
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Chapter 3 Placing a Call and Other Basic Phone Tasks  
Making Telephone Calls  
Answering a Call  
Table 3-2 lists ways to answer an incoming call:  
Table 3-2 Answering a Call  
If you want to...  
use the handset  
use a headset  
Then...  
Lift the handset.  
If the Headset button:  
is not lit, then press it.  
is lit, then press the Answer softkey or the line button of the  
use the speakerphone  
use the AutoAnswer feature  
The phone will automatically answer the call when your phone  
receives it, if your administrator turned AutoAnswer on for your  
Related Topics  
Placing a Call, page 3-2  
Ending a Call, page 3-4  
Muting a Call, page 3-5  
Putting a Call on Hold, page 3-6  
Answering Calls on Another Extension Using Call Pickup, page 3-10  
Ending a Call  
Table 3-3 lists ways to end a call:  
Table 3-3 Ending a Call  
If you are using...  
Then...  
the handset  
Hang up the handset.  
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Related Topics  
Placing a Call, page 3-2  
Answering a Call, page 3-4  
Transferring a Call to Another Extension, page 3-7  
Forwarding Calls to Another Extension, page 3-14  
Muting a Call  
You can mute the handset, headset, or speakerphone during a call. The mute  
feature temporarily disables your phone’s microphone. Mute prevents the party or  
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When you put a call on hold, the call remains active even though you and the other  
party cannot hear one another. You can answer other calls while a call is on hold.  
Note  
Engaging the Hold feature generates music or a beeping tone. For this reason,  
avoid putting a conference call on hold.  
Table 3-4 lists ways to use the Hold feature:  
Table 3-4 Putting a Call on Hold  
If you...  
Then...  
want to put a call on hold  
want to resume a call on hold  
have multiple calls on hold  
Press the Hold softkey.  
Press the Resume softkey.  
Use the Navigation button to select the desired call before you press  
Resume.  
have multiple calls on multiple Press the line button for the line to which you want to switch and  
lines on hold  
use the Navigation button to select the desired call. Press Resume.  
If you cannot use the Navigation button because only one line  
displays on your phone’s LCD screen, press the line button next to  
If your phone opens a new line when you press the line button, press  
the EndCall softkey to return to the desired call.  
Tip  
If you are using multiple lines, to see the phone number for  
a call you have on hold, press the ? button followed by the  
Related Topics  
Placing a Call, page 3-2  
Answering a Call, page 3-4  
Ending a Call, page 3-4  
Muting a Call, page 3-5  
Transferring a Call to Another Extension, page 3-7  
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Making Telephone Calls  
Transferring a Call to Another Extension  
Follow these steps to transfer a call to another phone.  
Procedure  
Step 1  
Step 2  
Step 3  
During a call, press the Trnsfer softkey. This puts the call on hold.  
Dial the number or office extension to which you want to transfer the call.  
When it rings on the other end, press Trnsfer again. Or, when the party answers,  
Step 4  
Related Topics  
Placing a Call, page 3-2  
Answering a Call, page 3-4  
Ending a Call, page 3-4  
Storing and Retrieving a Call Using Call Park, page 3-9  
Forwarding Calls to Another Extension, page 3-14  
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without lifting the handset activates the speakerphone or headset.  
To redial a number from a line other than your primary line, select the desired line  
button and then press Redial.  
Related Topics  
Placing a Call, page 3-2  
Ending a Call, page 3-4  
How to Get Notified When a Busy Line is Available Using Cisco Call Back,  
page 3-8  
How to Get Notified When a Busy Line is Available Using Cisco  
Call Back  
If you call an extension and the line is busy or the call goes unanswered, you can  
use the Cisco Call Back feature to be notified when the extension is available to  
take a call.  
Procedure  
Step 1  
Call an extension. While you hear the busy tone or ringing tone, press the  
CallBack softkey.  
A CallBack activation confirmation message displays.  
Note  
You cannot activate call back notification if the called party has forwarded  
all calls to another extension.  
Step 2  
Press the Exit softkey to close the confirmation screen or press the Cancel softkey  
to cancel the call back notification.  
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Step 3  
Step 4  
To verify the status of the call back notification, press the CallBack softkey while  
your phone is idle.  
Press the Exit softkey to close the confirmation screen or press the Cancel softkey  
to cancel call back notification.  
When the extension you called is available to receive a call, you receive an audio  
Related Topics  
Placing a Call, page 3-2  
Answering a Call, page 3-4  
Ending a Call, page 3-4  
Redialing the Last Number Dialed, page 3-8  
Storing and Retrieving a Call Using Call Park  
Park a call when you want to store the call before retrieving it from another phone  
in the Cisco CallManager system (for example, a phone in someone else’s office  
or in a conference room). Call park numbers are pre-configured for this purpose  
by your system administrator.  
Procedure  
Step 1  
Step 2  
During an active call, press the more softkey until you see the Park tab.  
Press Park. The LCD screen displays the special call park number at which the  
call is stored. If the screen does not display a call park number, the call park  
feature is not available to you.  
Step 3  
Make a note of the call park number, then hang up. The call is parked at that  
number, allowing you to retrieve it from another phone.  
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Step 4  
To retrieve the parked call from any phone in the Cisco CallManager system, dial  
the call park number at which the call is parked.  
Note  
You have a limited amount of time to retrieve the parked call before it  
reverts to ringing at its original destination. See your system  
Related Topics  
Placing a Call, page 3-2  
Answering a Call, page 3-4  
Ending a Call, page 3-4  
Transferring a Call to Another Extension, page 3-7  
Answering Calls on Another Extension Using Call Pickup  
You can answer an incoming call that is ringing on a telephone extension other  
than your own by using the call pickup feature.  
There are two types of call pickup available on the Cisco IP Phone, as described  
in these topics:  
How to Pick Up Calls Within Your Group, page 3-11  
How to Pick Up Calls Outside of Your Group, page 3-11  
Note  
Call pickup and group call pickup are optional features configured by your system  
administrator; your phone does not support these features by default.  
Related Topics  
Placing a Call, page 3-2  
Answering a Call, page 3-4  
Ending a Call, page 3-4  
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Putting a Call on Hold, page 3-6  
Redialing the Last Number Dialed, page 3-8  
How to Pick Up Calls Within Your Group  
Call pickup allows you to pick up incoming calls within your own group. A  
“group” in this sense is any consolidation of Cisco IP Phone extensions, as  
defined by your system administrator. For example, your group might contain  
co-workers in neighboring offices or cubes.  
Activate call pickup so that an incoming call delivered to another extension in  
your group rings on your extension.  
Procedure  
Step 1  
Step 2  
Step 3  
Press any available line button on your Cisco IP Phone.  
Press the PickUp softkey. The call now rings on your phone.  
Tip  
If there is more than one incoming call involved when you activate call pickup,  
the first unanswered call will ring at your phone.  
Related Topics  
Storing and Retrieving a Call Using Call Park, page 3-9  
How to Pick Up Calls Outside of Your Group, page 3-11  
How to Pick Up Calls Outside of Your Group  
Group call pickup allows you to pick up incoming calls within your own group or  
in other groups. A “group” might contain co-workers in neighboring offices or  
cubes.  
You must dial the appropriate call pickup group number when using this feature.  
A call pickup group number is provided to you by your system administrator.  
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Procedure  
Step 1  
Step 2  
Step 3  
Step 4  
Step 5  
Press any available line button.  
Press the GPickUp softkey.  
Dial the required call pickup group number.  
Answer the incoming call that is redirected to your phone.  
To pick up a call using a different call pickup group number, hang up and begin  
again at Step 1.  
Tip  
If there is more than one incoming call involved when you activate group call  
pickup, you receive the first unanswered call. If there is no unanswered call in the  
group, or if you dial an invalid group number, you receive a fast busy tone.  
Related Topics  
Storing and Retrieving a Call Using Call Park, page 3-9  
How to Pick Up Calls Within Your Group, page 3-11  
Using Speed Dial  
The buttons to the right of the LCD screen on your Cisco IP Phone can be used as  
phone lines or as speed dial buttons, as determined by your system administrator.  
You can assign phone numbers and text labels to speed dial buttons using the  
Cisco CallManager User Options web pages.  
Unlike the Fast Dial feature (see the “Using Fast Dials” section on page 5-12),  
Speed Dial does not require subscribing to or using a service.  
Note  
If you are using one or more Cisco IP Phone 7914 Expansion Modules, you can  
access extra speed dial or line buttons. To configure speed dial buttons for your  
Expansion Module, follow the steps in the procedure below.  
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Using Speed Dial  
Follow these instructions to set up your speed dial buttons.  
Before You Begin  
Log in to the User Options web page. For information on the User Options web  
page and how to access it, see the “Logging In to the User Options Web Pages”  
section on page 1-16.  
Procedure  
Step 1  
Step 2  
From the User Options web page, click Add/Update your Speed Dials.  
The Add/Update Your Speed Dials page appears. You will see a section for setting  
speed dials on your phone. If you have one or more Expansion Modules, you will  
see another section for setting speed dials for each of your Expansion Modules.  
In an available Speed Dial box, enter a phone number or extension that you want  
to associate to one of your speed dial buttons.  
Note  
Be sure to enter the number exactly as you would if you were to call that  
number. For example, include an access code such as 9 or the area code,  
if necessary.  
Step 3  
Step 4  
Step 5  
In each corresponding Display Text box, enter a text label that you want displayed  
on your phone’s LCD screen. You can enter a maximum of 30 characters for phone  
base text and 14 characters for Expansion Module text.  
Click Update to activate new speed dial buttons and to display the corresponding  
text on your phone’s LCD screen. Your LCD screen(s) and lighted buttons will  
reset.  
When you are finished, click Return to the Menu or Log Off at the bottom of the  
page.  
Note  
If your phone uses Cisco CallManager Extension Mobility, you will need  
to log out and back in to the extension mobility service on your phone  
before the changes take effect.  
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Forwarding Calls to Another Extension  
Related Topics  
Using Fast Dials, page 5-12  
Making Telephone Calls, page 3-1  
Forwarding Calls to Another Extension  
Call forwarding allows you to redirect all incoming calls from your  
Cisco IP Phone to another number.  
Use call forwarding to:  
Send incoming calls to another number where you can answer the calls (for  
example, if you are going to be working in an alternate office).  
Call forwarding can send your calls to another IP Phone or to a traditional analog  
phone.  
If there is no answer at the forwarded number, either a person or voice mail, the  
call will be sent back to your voice mail system.  
Related Topics  
Setting Up Call Forwarding on Your Phone, page 3-14  
Setting Up Call Forwarding When Not at Your Phone, page 3-15  
Canceling Call Forwarding, page 3-16  
Setting Up Call Forwarding on Your Phone  
Follow these steps to set up call forwarding on your phone.  
Procedure  
Step 1  
Step 2  
Press the CFwdAll softkey. You should hear two beeps.  
Enter the number to which you want to forward all of your calls, exactly as you  
would if you were placing a call to that number.  
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For example, enter an access code such as 9 or the area code, if necessary. Your  
system administrator might restrict the call forwarding feature to numbers within  
your company.  
After you enter the number, an animated phone icon with a flashing right arrow  
displays a message confirming the number or extension to which your calls are  
being forwarded.  
Step 3  
Tips  
To use call forwarding to send all of your incoming calls directly to your  
voice mail without causing your desk phone to ring, see the “Setting Up Call  
Forwarding When Not at Your Phone” section on page 3-15.  
Related Topics  
Forwarding Calls to Another Extension, page 3-14  
Setting Up Call Forwarding When Not at Your Phone, page 3-15  
Canceling Call Forwarding, page 3-16  
Setting Up Call Forwarding When Not at Your Phone  
If you are away from your phone, use the Cisco CallManager User Options web  
pages to set up call forwarding.  
Before You Begin  
Log in to the User Options web page. For information on the User Options web  
page and how to access it, see the “Logging In to the User Options Web Pages”  
section on page 1-16.  
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Forwarding Calls to Another Extension  
Procedure  
Step 1  
From the User Options web page, click Forward all calls to a different number.  
The Forward Your Calls page appears.  
Step 2  
Step 3  
Check the check box next to the line from which you want your incoming calls  
forwarded.  
Choose where to send calls:  
To send calls directly to voice mail, and not ring your phone, choose  
Voice Mail.  
To send calls to a specific number, choose this number and enter the phone  
number or extension in the box provided.  
necessary. Your system administrator might restrict the call forwarding  
Step 4  
Click Update.  
Related Topics  
Forwarding Calls to Another Extension, page 3-14  
Setting Up Call Forwarding on Your Phone, page 3-14  
Canceling Call Forwarding, page 3-16  
Canceling Call Forwarding  
You can cancel call forwarding from either your phone or on the web.  
To cancel call forwarding from your phone, press the CFwAll softkey.  
To cancel call forwarding when you are away from your phone, perform the  
following procedure.  
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Making Conference Calls  
Before You Begin  
Log in to the User Options web page. For information on the User Options web  
page and how to access it, see the “Logging In to the User Options Web Pages”  
section on page 1-16.  
Procedure  
Step 1  
Step 2  
Step 3  
Click Update.  
Related Topics  
Forwarding Calls to Another Extension, page 3-14  
Setting Up Call Forwarding on Your Phone, page 3-14  
Setting Up Call Forwarding When Not at Your Phone, page 3-15  
Your Cisco IP Phone supports conference calls, enabling you to talk with multiple  
parties at the same time. When you are on a conference call, you can use regular  
phone features such as Mute, Hold, Transfer, and speakerphone.  
This section covers the following topics:  
Placing a Conference Call, page 3-18  
Using Meet-Me Conferences, page 3-18  
Conferencing by Barging in on Established Conversations, page 3-20  
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Placing a Conference Call  
Follow these steps to turn a call into a conference call.  
Procedure  
Step 1  
During a call, press the more softkey and then the Confrn softkey. Doing so  
automatically activates a new line and puts the first party on hold.  
Step 2  
Step 3  
Place a call to another number or extension.  
When the call connects, press Confrn again to add the new party to the conference  
call.  
You can drop the last party added by pressing the RmLstC softkey.  
Related Topics  
Making Conference Calls, page 3-17  
Using Meet-Me Conferences, page 3-18  
Conferencing by Barging in on Established Conversations, page 3-20  
Your Cisco IP Phone supports Meet-Me conferences. A Meet-Me conference  
allows other callers to dial into the conference call. A Meet-Me conference  
requires a special conference number which is pre-configured for this purpose by  
your system administrator.  
This section covers these topics:  
Establishing a Meet-Me Conference, page 3-19  
Joining a Meet-Me Conference, page 3-19  
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Establishing a Meet-Me Conference  
Follow these steps to establish a Meet-Me conference call.  
Before You Begin  
Contact your system administrator for the necessary Meet-Me conference number  
or numbers.  
Procedure  
Step 1  
Step 2  
Step 3  
Step 4  
Press the Meet-Me softkey.  
Related Topics  
Making Conference Calls, page 3-17  
Placing a Conference Call, page 3-18  
Using Meet-Me Conferences, page 3-18  
Conferencing by Barging in on Established Conversations, page 3-20  
Joining a Meet-Me Conference, page 3-19  
To join a Meet-Me conference, simply dial the Meet-Me conference number  
provided by the Meet-Me conference initiator. You are connected to the  
conference once the conference initiator has dialed in and established the  
conference. You do not need to press the Meet-Me softkey on your  
Cisco IP Phone.  
Related Topics  
Making Conference Calls, page 3-17  
Placing a Conference Call, page 3-18  
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Using Meet-Me Conferences, page 3-18  
Conferencing by Barging in on Established Conversations, page 3-20  
Establishing a Meet-Me Conference, page 3-19  
Conferencing by Barging in on Established Conversations  
The Barge feature lets you add yourself to a call in progress on a shared line  
appearance.  
If the party whose call you barged puts the call on hold, puts it in a conference, or  
transfers it, you are disconnected from the call.  
Note  
You cannot be on two barged calls at the same time. You cannot put a barged call  
on hold and resume the call. You cannot answer a second line while on a barged  
call.  
Procedure  
Step 1  
Step 2  
Select an active call on one of your shared lines.  
Press the Barge softkey.  
the conference to indicate that the barge occurred and that the conference started.  
Step 3  
To end the conference, hang up.  
When you hang up, the remaining parties receive a disconnect tone, and the  
original call continues.  
Related Topics  
Making Conference Calls, page 3-17  
Placing a Conference Call, page 3-18  
Using Meet-Me Conferences, page 3-18  
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Using Voice Mail  
Using Voice Mail  
information on how to use your voice mail system, refer to the documentation that  
came with it. For example, if your administrator configured your phone system to  
work with Cisco Unity, you would refer to the Cisco Unity documentation about  
working with your voice mail.  
Your Cisco IP Phone indicates that you have one or more new voice mail  
messages by providing the following cues:  
The red light on your handset remains lit. (This indicator can vary, depending  
on the how the message waiting indicator lamp is configured. See the  
“Adjusting the Message Waiting Indicator Light” section on page 2-4.)  
A flashing envelope icon displays next to the appropriate line appearance on  
the LCD screen.  
To set up voice mail, press the Messages button on your Cisco IP Phone and  
follow the voice instructions. Your system administrator will provide you with a  
default password. For security reasons, you should change your default password  
as soon as possible.  
To access voice mail, press the Messages button and follow the voice instructions.  
Related Topics:  
A Road Map to Your Cisco IP Phone, page 1-6  
Using the Feature Buttons, page 1-10  
Viewing and Dialing from the Phone Logs  
If your phone display indicates that you have missed calls, you can use the Missed  
Calls option on the Directory menu to view your call history and to call back the  
person whose call you missed. Likewise, you can view call histories and place  
calls from the Received Calls and Placed Calls directories.  
If the network shuts down or is reset, you might lose your call history records. If  
you use Cisco CallManager Extension Mobility  
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Viewing and Dialing from the Phone Logs  
(see the “Logging Into Your Extension from Any Phone Using the Cisco  
CallManager Extension Mobility Feature” section on page 4-1), the call history is  
only available for times you are logged into the phone. Also, there is a limit on  
the number of call history records that can be stored. Your system administrator  
can provide information on this limit.  
You can delete all records in the Missed, Received, or Placed directories. From  
the Directories menu, use the Navigation button to select the directory that you  
want to delete and press the Clear softkey.  
Follow these steps to view or dial from a call log on your phone:  
Procedure  
Step 1  
Step 2  
Press the Directories button.  
Use the Navigation button to select the desired directory from the Directories  
menu, then press the Select softkey.  
Step 3  
To place a call from any directory, use the Navigation button to select the record,  
then press the Dial softkey.  
Note  
You might need to use the EditDial softkey to add digits to the front of  
caller, you might need to add the digits 9-1 to the front of the number.  
Step 4  
Press the Exit softkey twice to exit the Directory menu.  
Related Topics  
Searching and Dialing from the Phone Directory, page 3-23  
Making Telephone Calls, page 3-1  
Using Fast Dials, page 5-12  
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Searching and Dialing from the Phone Directory  
Searching and Dialing from the Phone Directory  
Your phone may come configured with a corporate or local phone directory. This  
directory is searchable and allows you to find and dial phone numbers of  
colleagues easily.  
Follow these steps to view or dial from a directory in your company.  
Procedure  
Step 1  
Step 2  
Press the Directories button.  
Use the Navigation button to select the desired directory from the Directories  
menu, then press the Select softkey.  
Step 3  
Step 4  
Enter search criteria to retrieve a record (see the “Navigating on Your Phone”  
section on page 1-11 for information on entering characters into your phone.)  
To place a call from any directory, use the Navigation button to select the record,  
then press the Dial softkey.  
Note  
You might need to use the EditDial softkey to add digits to the front of  
caller, you might need to add the digits 9-1 to the front of the number.  
Step 5  
Press the Exit softkey twice to exit the Directory menu.  
Related Topics  
Viewing and Dialing from the Phone Logs, page 3-21  
Making Telephone Calls, page 3-1  
Using Fast Dials, page 5-12  
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C H A P T E R  
4
Logging Into Your Extension from Any  
Phone Using the Cisco CallManager  
Extension Mobility Feature  
Cisco CallManager Extension Mobility. This service allows you to associate your  
phone number and user profile with any Cisco IP Phone. When you use your  
Cisco CallManager Extension Mobility personal identification number (PIN) to  
log in to a Cisco IP Phone, your assigned telephone number, and the settings that  
you have established from the Cisco CallManager User Options web pages, are  
associated with that phone.  
Note  
For information about the User Options web pages, see Chapter 1, “Customizing  
Your Phone From the User Options Web Pages”.  
Cisco CallManager Extension Mobility is useful to you if you do not routinely  
conduct business in the same office space every day.  
Your system administrator will inform you whether this service is available to  
you.  
If you are logged out of a Cisco IP Phone that has the Cisco CallManager  
Extension Mobility feature configured for it, you will not be able to make calls,  
receive calls, or check voice mail messages from that phone until you log in. Also,  
Cisco CallManager Extension Mobility might automatically log you out after a  
certain amount of time. This time limit is established by your system  
administrator. Therefore, it is recommended that you log in to your phone at the  
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Logging in to Cisco CallManager Extension Mobility  
beginning of every day. If you hear a busy signal after pressing the Messages  
button or any key on the touch tone key pad, then you must log in before using the  
phone.  
phone at a time. If you want to use another phone, you must log out of the first  
phone.  
Your Cisco CallManager Extension Mobility profile does not maintain ring type,  
contrast settings, and volume settings; configure these settings directly on the  
Cisco IP Phone.  
This section covers the following topics:  
Logging in to Cisco CallManager Extension Mobility, page 4-2  
Logging Out of Cisco CallManager Extension Mobility, page 4-4  
Changing Your Cisco CallManager Extension Mobility PIN, page 4-5  
Logging in to Cisco CallManager Extension Mobility  
To log in to Cisco CallManager Extension Mobility, perform the following steps.  
Your system administrator will provide you with the necessary user ID and  
personal identification number (PIN).  
Tip  
It is recommended that you log in to your phone at the beginning of the work day.  
This practice ensures that your user device profile gets loaded on your phone. If  
you make changes to your profile, the changes will apply wherever you log in.  
Procedure  
Step 1  
Step 2  
Press the Services button on your Cisco IP Phone.  
From the Services menu, use the Navigation button to select the login option for  
extension mobility. Then, press the Select softkey.  
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Logging in to Cisco CallManager Extension Mobility  
Note  
Your system administrator chooses the name for your particular  
extension mobility service. These options might display on the  
Settings menu of your phone LCD screen as “extension mobility  
service,” for example.  
Step 3  
Enter your user ID. For information on entering letters on your phone, see the  
“Navigating on Your Phone” section on page 1-11.  
Step 4  
Step 5  
Use the Navigation button to scroll down to the PIN prompt and enter your PIN.  
Press the submit softkey.  
The Cisco IP Phone to which you have logged in now adopts your user profile  
information, including your speed dials and established services. The phone also  
hook, the changes will not take effect until you hang up.  
You may be prompted to select the device profile to use. Use the Navigation  
Step 6  
Press the Exit softkey to return to the previous screen.  
Related Topics  
Logging Out of Cisco CallManager Extension Mobility, page 4-4  
Changing Your Cisco CallManager Extension Mobility PIN, page 4-5  
Logging Into Your Extension from Any Phone Using the Cisco CallManager  
Extension Mobility Feature, page 4-1  
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Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature  
Logging Out of Cisco CallManager Extension Mobility  
Logging Out of Cisco CallManager Extension  
Mobility  
When you are ready to log out of Cisco CallManager Extension Mobility, follow  
these steps.  
Procedure  
Step 1  
Step 2  
Press the Services button on your phone.  
Use the Navigation button to select the logout option for Cisco CallManager  
Extension Mobility.  
Step 3  
Step 4  
select Yes.  
Step 5  
Press the Exit softkey to return to the previous screen.  
Related Topics  
Logging Into Your Extension from Any Phone Using the Cisco CallManager  
Extension Mobility Feature, page 4-1  
Logging in to Cisco CallManager Extension Mobility, page 4-2  
Changing Your Cisco CallManager Extension Mobility PIN, page 4-5  
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Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature  
Changing Your Cisco CallManager Extension Mobility PIN  
Changing Your Cisco CallManager Extension  
Mobility PIN  
To change your Cisco CallManager Extension Mobility PIN, use the  
Cisco CallManager User Options web pages:  
Note  
Changing your PIN will effect any service that requires a PIN, such as Personal  
Address Book and Personal Fast Dials. If you use these services and change your  
PIN, you must update those services before you can use them.  
Before You Begin  
Log in to the User Options web page. For information on the User Options web  
page and how to access it, see the “Logging In to the User Options Web Pages”  
section on page 1-16.  
Procedure  
Step 1  
Step 2  
Step 3  
page.  
Related Topics  
Logging Into Your Extension from Any Phone Using the Cisco CallManager  
Extension Mobility Feature, page 4-1  
Logging in to Cisco CallManager Extension Mobility, page 4-2  
Logging Out of Cisco CallManager Extension Mobility, page 4-4  
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Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature  
Changing Your Cisco CallManager Extension Mobility PIN  
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C H A P T E R  
5
Managing Your Contacts  
Your Cisco IP Phone might supply several different features to help you manage  
your phone contacts: a personal address book, a Cisco IP phone synchronizer, the  
Personal Address Book service, and the Personal Fast Dials service.  
The Personal Address Book allows you to store names and numbers of your  
common contacts. From your Cisco IP Phone, you can use the Personal Address  
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Chapter 5 Managing Your Contacts  
Managing Your Personal Address Book  
Related Topics  
Managing Your Personal Address Book, page 5-2  
Dialing a Personal Address Book Entry, page 5-9  
Using the Cisco IP Phone Address Book Synchronizer, page 5-9  
Using Fast Dials, page 5-12  
Using Speed Dial, page 3-12  
to personal address book entries and dial those codes in place of phone numbers.  
Related Topics  
Creating a New Address Book Entry on the Web, page 5-4  
Searching for or Editing a Personal Address Book Entry on the Web, page 5-5  
Searching Personal Address Book Entries on Your Phone, page 5-6  
Editing a Personal Address Book Entry on Your Phone, page 5-7  
Deleting an Address Book Entry on the Web, page 5-8  
Subscribing to Personal Address Book  
The Personal Address Book service allows you to look up address book entries  
and to dial a chosen number by pressing a softkey on your phone.  
Before You Begin  
Log in to the User Options web page. For information on the User Options web  
page and how to access it, see the “Logging In to the User Options Web Pages”  
section on page 1-16.  
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Chapter 5 Managing Your Contacts  
Managing Your Personal Address Book  
Procedure  
Step 1  
Step 2  
From the User Options Menu window in the Cisco IP Phone User Options  
application, choose a device to configure, such as your primary phone.  
Click the Configure your Cisco IP Phone Services link.  
The Cisco IP Phone Services window displays.  
Step 3  
Choose the service as named by your system administrator; for example, My  
Address Book.  
Step 4  
Step 5  
Click Continue.  
Step 6  
Related Topics  
Creating a New Address Book Entry on the Web, page 5-4  
Searching for or Editing a Personal Address Book Entry on the Web, page 5-5  
Searching Personal Address Book Entries on Your Phone, page 5-6  
Editing a Personal Address Book Entry on Your Phone, page 5-7  
Deleting an Address Book Entry on the Web, page 5-8  
Managing Your Personal Address Book, page 5-2  
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Chapter 5 Managing Your Contacts  
Managing Your Personal Address Book  
Creating a New Address Book Entry on the Web  
Follow these steps to create a new address book entry.  
Before You Begin  
Log in to the User Options web page. For information on the User Options web  
page and how to access it, see the “Logging In to the User Options Web Pages”  
section on page  
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Chapter 5 Managing Your Contacts  
Managing Your Personal Address Book  
Deleting an Address Book Entry on the Web, page 5-8  
Managing Your Personal Address Book, page 5-2  
Web  
Follow these steps to search for an address book entry. After you find the entry,  
you can modify or delete the entry, if necessary.  
Before You Begin  
Log in to the User Options web page. For information on the User Options web  
page and how to access it, see the “Logging In to the User Options Web Pages”  
section on page 1-16.  
Procedure  
Step 1  
Step 2  
From the User Options web page, click Configure your Cisco Personal Address  
Book.  
The Find/List Personal Address Book Entries page appears.  
Enter the name you that want to find by First Name, Last Name, or Nickname and  
click Find; you can enter partial or complete information in any search field  
(wildcard symbols such as * are implicit and do not need to be entered.)  
If you want to view all entries in your address book, click Find without entering  
a name.  
Step 3  
Step 4  
more search information to further refine your search.  
If you want to edit any of the information, make the necessary changes, and click  
Update.  
Related Topics  
Creating a New Address Book Entry on the Web, page 5-4  
Subscribing to Personal Address Book, page 5-2  
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Chapter 5 Managing Your Contacts  
Managing Your Personal Address Book  
Searching Personal Address Book Entries on Your Phone, page 5-6  
Editing a Personal Address Book Entry on Your Phone, page 5-7  
Deleting an Address Book Entry on the Web, page 5-8  
Managing Your Personal Address Book, page 5-2  
Searching Personal Address Book Entries on Your Phone  
Use the following procedure to find a personal address book entry.  
Procedure  
Step 1  
Step 2  
Press the services button.  
The phone displays the services that have been configured for your phone.  
Use the navigation button to highlight the option that corresponds to the My  
Address Book service and press the Select softkey.  
Tip  
The exact service name may vary, depending on how your system  
administrator configured the service.  
Step 3  
Step 4  
Perform one of the following actions:  
the Submit softkey. All names that match your search criteria will display.  
To display all your address book entries, press the Submit softkey.  
Using the navigation button, highlight the entry that you want and press the Select  
softkey.  
Related Topics  
Creating a New Address Book Entry on the Web, page 5-4  
Searching for or Editing a Personal Address Book Entry on the Web, page 5-5  
Subscribing to Personal Address Book, page 5-2  
Editing a Personal Address Book Entry on Your Phone, page 5-7  
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Chapter 5 Managing Your Contacts  
Managing Your Personal Address Book  
Deleting an Address Book Entry on the Web, page 5-8  
Managing Your Personal Address Book, page 5-2  
Editing a Personal Address Book Entry on Your Phone  
Use the following procedure to edit a Personal Address Book entry.  
Procedure  
Step 1  
Step 2  
Find the entry that you want to edit as described in “Editing a Personal Address  
Book Entry on Your Phone” section on page 5-7.  
Press the Edit softkey.  
The phone displays the Personal Address Book information for that entry.  
Perform one of the following actions:  
Step 3  
To edit the first name, last name, or nickname for this entry, press the Name  
softkey.  
Step 4  
Step 5  
Press the OK softkey.  
Related Topics  
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Chapter 5 Managing Your Contacts  
Managing Your Personal Address Book  
Deleting an Address Book Entry on the Web  
Follow these steps to delete an address book entry.  
Before You Begin  
Log in to the User Options web page. For information on the User Options web  
page and how to access it, see the “Logging In to the User Options Web Pages”  
section on page 1-16.  
Procedure  
Step 1  
Step 2  
Find the entries you want to delete (see the “Searching for or Editing a Personal  
Address Book Entry on the Web” section on page 5-5.)  
the heading bar above the individual entries. Doing so automatically selects each  
of the displayed entries.  
Step 3  
Related Topics  
Creating a New Address Book Entry on the Web, page 5-4  
Searching for or Editing a Personal Address Book Entry on the Web, page 5-5  
Searching Personal Address Book Entries on Your Phone, page 5-6  
Editing a Personal Address Book Entry on Your Phone, page 5-7  
Subscribing to Personal Address Book, page 5-2  
Managing Your Personal Address Book, page 5-2  
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Chapter 5 Managing Your Contacts  
Dialing a Personal Address Book Entry  
Dialing a Personal Address Book Entry  
Use the following procedure to dial a Personal Address Book entry.  
Procedure  
Step 1  
Step 2  
Book Entry on Your Phone” section on page 5-7.  
Use the navigation button to choose the directory number that you want to dial and  
press the Dial softkey.  
Related Topics  
Creating a New Address Book Entry on the Web, page 5-4  
Managing Your Personal Address Book, page 5-2  
Synchronizer  
You can synchronize your Microsoft Outlook and/or your Outlook Express  
address book entries with the directory in Cisco CallManager using the  
Cisco IP Phone Address Book Synchronizer.  
Installing the Cisco IP Phone Address Book Synchronizer, page 5-9  
Configuring the Cisco IP Phone Address Book Synchronizer, page 5-11  
Installing the Cisco IP Phone Address Book Synchronizer  
To install Cisco IP Phone Address Book Synchronizer, perform the following  
steps.  
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Chapter 5 Managing Your Contacts  
Using the Cisco IP Phone Address Book Synchronizer  
Before You Begin  
You need to get the Cisco IP Phone Address Book Synchronizer installer file from  
your system administrator.  
Procedure  
Step 1  
Step 2  
Step 3  
Step 4  
Step 5  
Double-click the TabSyncInstall.exe file provided by your system administrator.  
The Welcome to Cisco IP Phone Address Book Synchronizer window displays.  
Click Next.  
The License Agreement window displays.  
Read the license agreement information, and click Yes to accept.  
The Choose Destination Location window displays.  
Choose the directory in which you want to install the application and click Next.  
The Start Copying Files window displays.  
Verify that you have chosen the correct directory, and click Next.  
The installation wizard installs the application to your computer. When the  
Step 6  
Click Finish.  
For information on configuring the Cisco IP Phone Address Book Synchronizer,  
see “Configuring the Cisco IP Phone Address Book Synchronizer” section on  
page 5-11.  
Related Topics  
Configuring the Cisco IP Phone Address Book Synchronizer, page 5-11  
Using the Cisco IP Phone Address Book Synchronizer, page 5-9  
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Chapter 5 Managing Your Contacts  
Using the Cisco IP Phone Address Book Synchronizer  
Configuring the Cisco IP Phone Address Book Synchronizer  
Use the following steps to configure the Cisco IP Phone Address Book  
Synchronizer and to synchronize your address book.  
Procedure  
Step 1  
Step 2  
Open the Cisco IP Phone Address Book Synchronizer.  
If you accepted the default installation directory, you can open the application by  
choosing Start > Programs > Cisco > IP Phone Address Synchronizer.  
To configure user information, click the Password button.  
The Cisco IP Phone User window displays.  
Step 3  
Step 4  
Step 5  
Step 6  
Enter the Cisco IP phone user name and password and click OK.  
To configure synchronization rules, click the Rules Options button.  
Choose the synchronization method that you want to use and click OK.  
To configure Cisco CallManager information, click the CCM Server button.  
The Configure Cisco CallManager Web Server window displays.  
Enter the IP address or host name of the Cisco CallManager and click OK.  
If you do not have this information, contact your system administrator.  
Click the Password button.  
Step 7  
Step 8  
Step 9  
The Cisco IP Phone User window displays.  
Enter your user identification and password for the Cisco IP Phone User Options  
application.  
Step 10 To start the directory synchronization process, click the Synchronize button.  
The Synchronization Status window provides information on the status of the  
address book synchronization. If you chose the user intervention for duplicate  
entries rule and you have duplicate address book entries, the Duplicate Selection  
window displays. Choose the entry that you want to include in your Personal  
Address Book and click OK.  
Step 11 When synchronization completes, click Exit to close the Cisco IP Phone Address  
Book Synchronizer.  
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Chapter 5 Managing Your Contacts  
Using Fast Dials  
Related Topics  
Using the Cisco IP Phone Address Book Synchronizer, page 5-9  
Installing the Cisco IP Phone Address Book Synchronizer, page 5-9  
Using Fast Dials  
To use Personal Fast Dials, you must subscribe to the Fast Dials service and use  
Related Topics  
Subscribing to Personal Fast Dials, page 5-12  
Assigning Fast Dial Codes to Phone Numbers on the Web, page 5-13  
Removing Personal Fast Dials Entries on the Web, page 5-15  
Creating a Personal Fast Dials Entry for a Number in Your Personal Address  
Book on Your Phone, page 5-16  
Creating a Personal Fast Dial Entry for a Non-Address Book Directory  
Number on Your Phone, page 5-17  
Removing a Personal Fast Dials Entry on Your Phone, page 5-19  
Dialing a Personal Fast Dials Entry, page 5-20  
Subscribing to Personal Fast Dials  
To subscribe to the Personal Fast Dials service, perform the following steps.  
Before You Begin  
Log in to the User Options web page. For information on the User Options web  
page and how to access it, see the “Logging In to the User Options Web Pages”  
section on page 1-16.  
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Chapter 5 Managing Your Contacts  
Using Fast Dials  
Procedure  
Step 1  
Step 2  
From the User Options Menu window in the Cisco IP Phone User Options  
application, choose a device to configure, such as your primary phone.  
Click the Configure your Cisco IP Phone Services link.  
The Cisco IP Phone Services window displays.  
Step 3  
Step 4  
Choose the service as named by your system administrator; for example My Fast  
Dials and click Continue.  
For a description of each field, click the Description link next to the field.  
Step 5  
Related Topics:  
Using Fast Dials, page 5-12  
Creating a Personal Fast Dials Entry for a Number in Your Personal Address  
Book on Your Phone, page 5-16  
Creating a Personal Fast Dial Entry for a Non-Address Book Directory  
Number on Your Phone, page 5-17  
Dialing a Personal Fast Dials Entry, page 5-20  
Assigning Fast Dial Codes to Phone Numbers on the Web  
The Fast Dial feature allows you to assign a fast dial code to a phone number for  
easier dialing. Unlike speed dial, the fast dial feature is not limited by the  
availability of line buttons on your Cisco IP Phone. Instead, fast dial codes are one  
or two number codes (1 to 99) that you dial instead of a complete phone number.  
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Chapter 5 Managing Your Contacts  
Using Fast Dials  
Follow these steps to assign a fast dial code to a phone number.  
Procedure  
Step 1  
Begin by searching for the address book entry to which the phone number  
belongs. See the “Searching for or Editing a Personal Address Book Entry on the  
Web” section on page 5-5 for instructions.  
Step 2  
Next, click the fast dial icon that corresponds to the appropriate entry.  
The Add a New Fast Dial Entry pop-up window appears.  
Note  
If no fast dial icon is displayed, you have not entered a phone number for  
that person’s address book entry yet. In this case, click on the person’s  
name to modify the entry.  
Step 3  
Step 4  
Step 5  
In the Fast Dial Association area, choose a fast dial code for this entry from the  
“Index” drop-down list. Choose any fast dial code number not already assigned.  
In the Directory Number Association area, select an address book entry. For  
example, select “John Smith.”  
If the phone number to which you want to assign a fast dial code  
already exists in your personal address book—click on the Directory Number  
drop-down list to choose the phone number. Choose H for a home number, W  
for a work number, or M for a mobile phone number. For example, choose  
“W-4321” for John Smith’s work number.  
does not exist in your address book, enter the phone number in the “Enter a  
directory number” field.  
Note  
Be sure to enter the number exactly as you would if you were to call  
that number. For example, include an access code such as 9 or the area  
code, if necessary.  
Step 6  
Step 7  
Click Insert and close the window.  
From the Find/List Address Book Entries page, click Fast Dials.  
On the line that corresponds to the index (fast dial code number) that you chose,  
you will see a name or phone number:  
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Chapter 5 Managing Your Contacts  
Using Fast Dials  
If you chose an existing entry from your address book, then you can see the  
person’s nickname (or first and last name if no nickname is available). The  
initial M, W, or H (mobile, work, or home phone number, respectively) is  
displayed next to the person’s name.  
If you chose to enter a new phone number for someone already included in  
your personal address book (instead of choosing an existing phone number),  
you will see the phone number that you entered next to the fast dial code.  
Tip  
If the person to whom you want to assign a fast dial code is not included in your  
Find/List Address Book Entries page, then click any “Unassigned” fast dial listing  
Related Topics:  
Subscribing to Personal Fast Dials, page 5-12  
Using Fast Dials, page 5-12  
Creating a Personal Fast Dials Entry for a Number in Your Personal Address  
Book on Your Phone, page 5-16  
Creating a Personal Fast Dial Entry for a Non-Address Book Directory  
Number on Your Phone, page 5-17  
Dialing a Personal Fast Dials Entry, page 5-20  
Removing Personal Fast Dials Entries on the Web  
Use the following procedure to remove and entry from your personal fast dial list.  
Before You Begin  
Log in to the User Options web page. For information on the User Options web  
page and how to access it, see the “Logging In to the User Options Web Pages”  
section on page 1-16.  
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Chapter 5 Managing Your Contacts  
Using Fast Dials  
Procedure  
Step 1  
From the User Options Menu window in the Cisco IP Phone User Options  
application, choose a device to configure, such as your primary phone.  
Step 2  
Click the Configure your Cisco Personal Address Book link.  
The Find and List Personal Address Book Entries window displays.  
Click the Fast Dials link.  
Step 3  
Step 4  
Check the checkboxes next to the entries that you want to remove. To choose the  
displayed entries, select the checkbox in the title bar above the fast dials list.  
Step 5  
Step 6  
Click the Delete button.  
A confirmation dialog box displays.  
Related Topics  
Subscribing to Personal Fast Dials, page 5-12  
Creating a Personal Fast Dials Entry for a Number in Your Personal Address  
Book on Your Phone, page 5-16  
Creating a Personal Fast Dial Entry for a Non-Address Book Directory  
Number on Your Phone, page 5-17  
Creating a Personal Fast Dials Entry for a Number in Your  
Personal Address Book on Your Phone  
Use the following procedure to create a Personal Fast Dials entry for a number in  
your Personal Address Book. For information on creating an entry for a directory  
number that is not in your address book, see the “Creating a Personal Fast Dial  
Entry for a Non-Address Book Directory Number on Your Phone” section on  
page 5-17.  
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Chapter 5 Managing Your Contacts  
Using Fast Dials  
Procedure  
Step 1  
Step 2  
Find the address book entry for which you want to create a fast dial as described  
in “Editing a Personal Address Book Entry on Your Phone” section on page 5-7.  
Use the navigation button to highlight the appropriate entry and press the Select  
softkey.  
Step 3  
Step 4  
Press the FastDial softkey.  
Use the navigation button to highlight the directory number that you want to  
assign to a fast dial index (home, work, or mobile) and press the Select softkey.  
Step 5  
Step 6  
Press the OK softkey.  
Related Topics  
Subscribing to Personal Fast Dials, page 5-12  
Assigning Fast Dial Codes to Phone Numbers on the Web, page 5-13  
Removing Personal Fast Dials Entries on the Web, page 5-15  
Creating a Personal Fast Dial Entry for a Non-Address Book Directory  
Number on Your Phone, page 5-17  
Removing a Personal Fast Dials Entry on Your Phone, page 5-19  
Creating a Personal Fast Dial Entry for a Non-Address Book  
Directory Number on Your Phone  
Use the following procedure to create a Personal Fast Dials entry for a directory  
number that is not in your Personal Address Book. For information on creating an  
entry for a number in your address book, see the “Creating a Personal Fast Dials  
Entry for a Number in Your Personal Address Book on Your Phone” section on  
page 5-16.  
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Chapter 5 Managing Your Contacts  
Using Fast Dials  
Procedure  
Step 1  
From your Cisco IP Phone, press the services button.  
The phone displays the services that have been configured for your phone.  
Step 2  
Use the navigation button to highlight the option that corresponds to the My Fast  
Dials service and press the Select softkey.  
Tip  
Remember, the exact service name may vary, depending on how your  
system administrator configured the service.  
Step 3  
Press the Assign softkey.  
A message displays requesting you to choose an index to assign.  
Step 4  
Step 5  
Use the navigation button to highlight a fast-dial index and press the Select  
softkey.  
Press the OK softkey.  
Step 6  
Related Topics  
Subscribing to Personal Fast Dials, page 5-12  
Assigning Fast Dial Codes to Phone Numbers on the Web, page 5-13  
Creating a Personal Fast Dials Entry for a Number in Your Personal Address  
Book on Your Phone, page 5-16  
Removing a Personal Fast Dials Entry on Your Phone, page 5-19  
Dialing a Personal Fast Dials Entry, page 5-20  
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Chapter 5 Managing Your Contacts  
Using Fast Dials  
Removing a Personal Fast Dials Entry on Your Phone  
Use the following procedure to remove a Personal Fast Dials entry.  
Procedure  
Step 1  
From your Cisco IP Phone, press the services button.  
The phone displays the services that have been configured for your phone.  
Step 2  
Step 3  
Use the navigation button to highlight the option that corresponds to the My Fast  
Dials service and press the Select softkey.  
Press the Remove softkey.  
A message prompts you to choose an index to remove.  
Step 4  
Step 5  
Use the navigation button to highlight the index that you want to remove and press  
the Select softkey.  
A message displays indicating that the entry has been removed.  
Click the OK softkey.  
Related Topics  
Subscribing to Personal Fast Dials, page 5-12  
Creating a Personal Fast Dials Entry for a Number in Your Personal Address  
Book on Your Phone, page 5-16  
Creating a Personal Fast Dial Entry for a Non-Address Book Directory  
Number on Your Phone, page 5-17  
Removing a Personal Fast Dials Entry on Your Phone, page 5-19  
Dialing a Personal Fast Dials Entry, page 5-20  
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Chapter 5 Managing Your Contacts  
Using Fast Dials  
Dialing a Personal Fast Dials Entry  
Use the following procedure to dial a number using the Personal Fast Dials  
service.  
Before You Begin  
Before you can use the Fast Dial feature on your Cisco IP Phone, you must  
subscribe to the Fast Dial service. For information on subscribing to services,  
refer to the “Establishing Cisco IP Phone Services” section on page 1-18  
Procedure  
Step 1  
Step 2  
From your Cisco IP Phone, press the services button.  
The phone displays the services that have been configured for your phone.  
Use the navigation button to highlight the option that corresponds to the My Fast  
Dials service and press the Select softkey.  
Tip  
Step 3  
Use the navigation button to choose a fast dial number and press the Dial softkey.  
Related Topics  
Subscribing to Personal Fast Dials, page 5-12  
Assigning Fast Dial Codes to Phone Numbers on the Web, page 5-13  
Creating a Personal Fast Dials Entry for a Number in Your Personal Address  
Book on Your Phone, page 5-16  
Creating a Personal Fast Dial Entry for a Non-Address Book Directory  
Number on Your Phone, page 5-17  
Dialing a Personal Fast Dials Entry, page 5-20  
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C H A P T E R  
6
Using the Cisco IP Phone 7914  
Expansion Module  
The Cisco IP Phone 7914 Expansion Module attaches to phones in the  
Cisco IP Phone 7960 series and extends its functionality by adding 14 line  
appearances and/or speed dial numbers per module. One or two Expansion  
Modules can be attached to your IP Phone. One Expansion Module provides a  
total of 20 line and/or speed dial numbers. Two Expansion Modules provide a  
total of 34 line and/or speed dial buttons, as shown in Figure 6-1.  
Figure 6-1 Cisco IP Phone 7960 with Two Expansion Modules  
Related Topics  
Understanding Expansion Module Features, page 6-2  
How to Get More Information, page 6-3  
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Chapter 6 Using the Cisco IP Phone 7914 Expansion Module  
Understanding Expansion Module Features  
Understanding Expansion Module Features  
Cisco IP Phone 7914 Expansion Module features are illustrated in Figure 6-2.  
Figure 6-2 Expansion Module Features  
1
2
LCD screen—Displays either the phone number, speed dial number, or  
text label (such as a name) assigned to each button. Icons indicating line  
status function in the same way as those on the Cisco IP Phone 7960.  
Lighted Buttons—14 buttons. Each button corresponds to one line (just  
like on the Cisco IP Phone 7960). The lights beneath each button indicate  
the state of the corresponding line as follows:  
Line available: Light off  
Line in use by you: Light steady Green  
Line in use by someone else: Light steady Red  
Line ringing: Light flashing Amber  
Call on hold: Light flashing Green  
Call transfer: Light steady Green  
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Chapter 6 Using the Cisco IP Phone 7914 Expansion Module  
How to Get More Information  
Tip  
You can assign phone numbers and text labels to speed dial buttons on your  
Expansion Module. For more information, see the “Using Speed Dial” section on  
page 3-12.  
Related Topics  
How to Get More Information, page 6-3  
How to Get More Information  
For more information about the 7914 Expanison Module, see the  
Cisco IP Phone 7914 Expansion Module Quick Start Guide. You can access this  
guide from the Cisco IP Phone Web site by performing the following steps:  
Procedure  
Step 1  
Go to the following URL:  
Step 2  
Step 3  
Step 4  
Click the link to Cisco CallManager.  
Choose your language from the list.  
Click the Cisco IP Phone 7914 Expansion Module link.  
Related Topics  
Understanding Expansion Module Features, page 6-2  
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Chapter 6 Using the Cisco IP Phone 7914 Expansion Module  
How to Get More Information  
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A
A P P E N D I X  
FAQ  
This Frequently Asked Questions section contains the following information:  
How do I list my missed calls?, page A-2  
I don’t see a Hold button—how do I put someone on hold?, page A-3  
How do I change the settings for my Cisco CallManager Extension Mobility  
How do I forward calls?, page A-4  
How do I store numbers of friends and colleagues that I want to call often?,  
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Appendix A FAQ  
How do I access voice mail?  
You can access your voice mail easily, just using the Messages button on your  
phone.  
For information about setting up and accessing voice mail, refer to the “Using  
Voice Mail” section on page 3-21.  
Related Topics  
Using the Feature Buttons, page 1-10  
How do I set speed dials?  
You add, modify, and delete speed dials on the User Options web page.  
To set up your speed dials, refer to the “Using Speed Dial” section on page 3-12.  
Related Topics  
Logging In to the User Options Web Pages, page 1-16  
Managing Your Contacts, page 5-1  
How do I list my missed calls?  
You can list the missed calls, placed calls, and received calls on your phone.  
For more information, refer to the “Viewing and Dialing from the Phone Logs”  
section on page 3-21.  
Related Topics  
Searching and Dialing from the Phone Directory, page 3-23  
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Appendix A FAQ  
hold?  
Some of the features and functions on your phone are accessed through softkeys.  
To put someone on hold, refer to the “Putting a Call on Hold” section on page 3-6.  
Related Topics  
Navigating on Your Phone, page 1-11  
How do I change the contrast on the phone LCD  
screen?  
You can make it easier to read the text on your phone LCD screen by adjusting the  
contrast.  
To adjust the contrast, refer to the “Changing the LCD Screen Contrast” section  
on page 2-5.  
Related Topics  
Customizing Phone Settings, page 2-1  
How do I change the settings for my  
Cisco CallManager Extension Mobility line?  
You change the settings for your Cisco CallManager Extension Mobility line the  
same way that you change them for a regular line. When you want to change any  
settings that are in the User Options web page, make sure to select the device  
profile for your extension mobility extension. The Cisco CallManager  
Extension Mobility device profile usually has identifying text in the name, such  
as “EM”.  
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Appendix A FAQ  
How do I forward calls?  
Related Topics  
Logging Into Your Extension from Any Phone Using the Cisco CallManager  
Extension Mobility Feature, page 4-1  
You can forward calls either from your phone or from the User Options web page.  
You can either forward calls to another extension, or to voice mail.  
For more information, refer to the “Forwarding Calls to Another Extension”  
section on page 3-14.  
Related Topics  
Logging In to the User Options Web Pages, page 1-16  
You can store the numbers of other people easily, using either the phone or the  
User Options web pages.  
If you have the Personal Directory service available on your phone, you can enter  
numbers using that service (see the “Searching Personal Address Book Entries on  
Your Phone” section on page 5-6.)  
You can also enter numbers into the Personal Address Book on the User Options  
web pages (see the “Creating a New Address Book Entry on the Web” section on  
page 5-4.)  
To phone these numbers quickly, you can set them up as either speed dials, which  
appear directly on your phone (see the “Using Speed Dial” section on page 3-12)  
or you can set them up as Fast Dials, if the phone service is available to you, (see  
the “Using Fast Dials” section on page 5-12.)  
Related Topics  
Managing Your Contacts, page 5-1  
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Appendix A FAQ  
If you assigned numbers to all of the speed dial buttons on your phone, there are  
two ways to store numbers for fast retrieval:  
Add a Cisco IP Phone 7914 Expansion Module to your phone, and get an  
additional 14 speed dial lines (see Chapter 6, “Using the  
Cisco IP Phone 7914 Expansion Module.”)  
Use Fast Dials to store the rest of your phone numbers (see the “Using Fast  
Dials” section on page 5-12.)  
Related Topics  
Managing Your Contacts, page 5-1  
If I cannot answer a call that I have forwarded to  
another number, will the call get re-routed to my  
voice mail system?  
Yes—as long as the forwarded call is not picked up by a person or a mechanical  
answering machine. Although call forwarding sends an incoming call intended for  
your Cisco IP Phone to another number, your Cisco IP Phone does not relinquish  
the forwarded call unless the call is answered (in other words, picked up by a  
person or a mechanical answering machine). Your Cisco IP Phone considers a  
forwarded call “unanswered” after a certain number of rings. Unanswered,  
forwarded calls are redirected to your voice mail system (if one is available).  
Related Topics  
Using Voice Mail, page 3-21  
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Appendix A FAQ  
Can I use call forwarding to send my calls directly to voice mail, without ringing my desk top phone?  
Can I use call forwarding to send my calls directly to  
voice mail, without ringing my desk top phone?  
Yes. Follow the procedure in the “Setting Up Call Forwarding on Your Phone”  
section on page 3-14 and choose the Voice Mail option.  
Related Topics  
Using Voice Mail, page 3-21  
code?  
If you use an access code, such as 9, to make external calls, your Cisco IP Phone  
might not make a dial tone. Continue dialing your call.  
Related Topics  
Making Telephone Calls, page 3-1  
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B
A P P E N D I X  
Safety Notices  
Read the following safety notices before installing or using your Cisco IP Phone:  
These safety notices apply to phones in the Cisco IP Phone 7960 and 7940 series.  
Warning  
This warning symbol means danger. You are in a situation that could cause  
bodily injury. Before you work on any equipment, be aware of the hazards  
involved with electrical circuitry and be familiar with standard practices for  
preventing accidents.  
Warning  
Warning  
Warning  
Warning  
Read the installation instructions before you connect the system to its power  
source.  
Ultimate disposal of this product should be handled according to all national  
laws and regulations.  
The plug-socket combination must be accessible at all times because it serves  
as the main disconnecting device.  
Do not work on the system or connect or disconnect cables during periods of  
lightning activity.  
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Appendix B Safety Notices  
Warning  
To avoid electric shock, do not connect safety extra low voltage (SELV) circuits  
to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits,  
and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45  
connectors. Use caution when connecting cables.  
The following warnings apply when you use the external power supply with the  
Cisco IP Phone:  
Warning  
Warning  
This product relies on the building's installation for short-circuit (over current)  
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S.  
(240 VAC, 10A international) is used on the phase conductors (all  
current-carrying conductors).  
The device is designed to work with TN power systems.  
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C
A P P E N D I X  
This appendix contains procedures and troubleshooting information you might  
need to diagnose problems with your phone or to help install your phone.  
The information in this appendix is only necessary if your administrator asks you  
to perform one of the procedures.  
Accessing Network Configuration Data, page C-1  
Accessing Status Data, page C-2  
Accessing Network Configuration Data, page C-1  
Using the Quality Reporting Tool, page C-4  
Accessing Network Configuration Data  
You might need to access network configuration data to help your system  
administrator troubleshoot a problem that you are experiencing with your phone.  
Only a system administrator or technician can alter this data.  
Follow these steps to access network configuration data.  
Procedure  
Step 1  
Step 2  
Press the Settings button.  
From the Settings menu, use the Navigation button to select Network  
Configuration.  
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Appendix C Troubleshooting Your Phone  
Accessing Status Data  
Step 3  
Configuration information, such as Host Name, Domain Name, IP Address, MAC  
address, TFTP server, and so on.  
Related Topics  
Accessing Network Configuration Data, page C-1  
Troubleshooting Cisco CallManager Extension Mobility, page C-3  
Using the Quality Reporting Tool, page C-4  
Accessing Status Data  
Your network administrator or technician might want to access status information  
to monitor the performance of your phone.  
Follow these steps to access status data.  
Procedure  
Step 1  
Step 2  
Step 3  
Press the Settings button.  
From the Settings menu, use the Navigation button to select Status.  
Press the Select softkey.  
The Settings Status submenu appears.  
Step 4  
Use the Navigation button to select the item that you want to view and press the  
Select softkey.  
From here, you can view Status Messages, Network Statistics, Firmware Versions,  
and Expansion Module Statistics for your phone.  
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Appendix C Troubleshooting Your Phone  
Troubleshooting Cisco CallManager Extension Mobility  
Related Topics  
Accessing Network Configuration Data, page C-1  
Troubleshooting Cisco CallManager Extension Mobility, page C-3  
Using the Quality Reporting Tool, page C-4  
Troubleshooting CiscoCallManager  
ExtensionMobility  
Use Table C-1 to troubleshoot error codes and messages displayed on your  
Cisco IP Phone.  
Table C-1 Troubleshooting Error Messages  
Error Code or Message  
0, 2, 3, 6, 9, 12, 100, 101  
HTTP error  
Recommended Action for Users  
When you try to log in to Cisco CallManager Extension Mobility, the  
phone displays one of these error codes or error messages.  
Provide your system administrator with the information displayed on the  
phone.  
Invalid host  
No services configured  
Requesting...  
Device does not allow logon  
Device profile unavailable  
Authentication error  
After you enter your UserID and PIN, the phone displays  
“Authentication error.”  
The system does not recognize your User ID or your PIN. Perform these  
steps:  
1. Try to log in again to confirm that you did not make a mistake when  
you entered your UserID and PIN.  
2. If you receive the error message again, contact your system  
administrator to check that you have the correct UserID and PIN.  
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Appendix C Troubleshooting Your Phone  
Using the Quality Reporting Tool  
Table C-1 Troubleshooting Error Messages (continued)  
Error Code or Message  
Recommended Action for Users  
System not enabled for login After you enter your UserID and PIN, the phone displays “System not  
enabled for login.”  
Ask your system administrator to enable the Cisco CallManager  
Extension Mobility service.  
User logged in elsewhere  
After you enter your UserID and PIN, the phone displays “User Logged  
in elsewhere.”  
Cisco CallManager Extension Mobility. You can be logged in to only  
Log yourself out of the phone where you are still logged in. (Or, contact  
phone that you want to use.  
Related Topics  
Logging Into Your Extension from Any Phone Using the Cisco CallManager  
Extension Mobility Feature, page 4-1  
Accessing Network Configuration Data, page C-1  
Accessing Status Data, page C-2  
Using the Quality Reporting Tool, page C-4  
Using the Quality Reporting Tool  
Your administrator may temporarily configure your Cisco IP Phone with the  
Quality Reporting Tool to troubleshoot problems with your phone calls. With the  
Quality Reporting Tool, you can use the QRT softkey to submit information about  
problem phone calls to your system administrator.  
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Appendix C Troubleshooting Your Phone  
Using the Quality Reporting Tool  
Depending on how your system administrator configured the Quality Reporting  
Tool for your phone, you can use the QRT softkey in one of two ways:  
To quickly report an audio problem with a current call, press the QRT  
softkey.  
Your phone will display: Audio quality data will be collected and logged.  
After you press the QRT softkey, you may be presented with a list of phone  
instructions on the phone to submit the quality report information.  
In either scenario, press the Exit softkey to return to the previous screen.  
The system routes the data or information you submitted to your system  
administrator to troubleshoot problems with your phone calls.  
Related Topics  
Accessing Network Configuration Data, page C-1  
Accessing Status Data, page C-2  
Troubleshooting Cisco CallManager Extension Mobility, page C-3  
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Appendix C Troubleshooting Your Phone  
Using the Quality Reporting Tool  
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I N D E X  
call pickup  
Symbols  
about 3-10  
? button  
answering calls outside your group 3-11  
answering calls within your group 3-11  
about 4-1  
about 1-10  
identifying 1-8  
A
changing your PIN  
about this book xi  
address book synchronizer  
configuring 5-11  
installing 5-9  
answering calls 3-4  
AutoAnswer, answering calls with 3-4  
auto-registering your phone 1-5  
B
barge, about 3-20  
busy lines, using Cisco Call Back 3-8  
C
cable connections on your phone 1-4  
call park, and storing calls 3-9  
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Index  
footstand  
D
adjusting 1-3  
dial pad, identifying 1-9  
directories  
identifying 1-8  
button, about 1-10  
button, identifying 1-8  
dialing numbers with 3-23  
documentation  
calls 3-14  
canceling call forwarding 3-16  
Frequently Asked Questions (FAQ) A-1  
conventions xvii  
feedback xiv  
H
obtaining xiii  
handsets  
related xii  
about 1-8  
adjusting volume 2-1  
answering a call with 3-4  
ending a call with 3-4  
placing a call with 3-2  
using 1-12  
E
ending calls 3-4  
F
FAQ (Frequently Asked Questions) A-1  
fast dials  
adjusting volume 2-1  
answering a call with 3-4  
ending calls with 3-5  
ordering 1-14  
about 5-12  
assigning dial codes 5-13  
deleting entries 5-15  
placing calls with 5-20  
subscribing 5-12  
placing a call with 3-2  
using 1-14  
feature buttons, about 1-10  
feedback, documentation xiv  
help button  
about 1-10  
identifying 1-8  
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Index  
hold  
putting calls on 3-6  
resuming held calls 3-6  
identifying 1-9  
message waiting indicator light  
about 1-8  
missed calls, viewing 3-21  
multiple lines  
I
and placing calls 3-2  
using hold with 3-6  
mute button, identifying 1-8  
muting calls 3-5  
installing your phone 1-2  
introduction 1-1  
L
language  
on user options web pages 1-17  
LCD screen, identifying 1-8  
line buttons, identifying 1-8  
logging in  
navigating on your phone 1-11  
P
Cisco CallManager Extension Mobility 4-2  
user options web pages 1-16  
personal address book  
about 5-2  
logging out, Cisco CallManager Extension  
creating new entries 5-4  
deleting entries 5-8  
placing a call with 5-9  
subscribing 5-2  
Mobility 4-4  
M
phone logs, about 3-21  
meet-me conferences  
about 3-18  
PIN, changing for Cisco CallManager  
Extension Mobility 4-5  
establishing 3-19  
joining 3-19  
placed calls, viewing 3-21  
placing a call 3-2  
messages button  
about 1-10  
power supply 1-3  
and voice mail 3-21  
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Index  
placing a call with 3-2  
using 1-14  
R
received calls, viewing 3-21  
redial 3-8  
about 3-12  
redialing 3-3  
buttons, identifying 1-8  
storing calls, using call park 3-9  
subscribing  
related documentation xii  
ringer sound  
personalizing 2-3  
ringer volume  
fast dials 5-12  
personal address book 5-2  
services 1-19  
adjusting 2-2  
subscriptions  
ending 1-20  
S
synchronizing contacts 5-9  
services  
about 1-18  
T
button, about 1-10  
button, identifying 1-9  
personalizing 1-20  
subscribing 1-19  
unsubscribing 1-20  
settings button  
TAC (Technical Assistance Center) xv  
TAPS (Tool for Auto-Registered Phones  
Support) 1-5  
technical assistance, obtaining xiv  
Technical Assistance Center (TAC) xv  
about 1-10  
(TAPS) 1-5  
identifying 1-8  
transferring calls 3-7  
softkeys, about 1-9  
speaker button, identifying 1-8  
speakerphone  
U
adjusting volume 2-1  
answering a call with 3-4  
ending calls with 3-5  
user options web pages  
about 1-15  
changing the language 1-17  
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Index  
logging in 1-16  
V
voice mail  
using 3-21  
volume  
adjusting ringer volume 2-2  
adjusting volume of caller 2-1  
button, identifying 1-9  
W
warnings, translated xviii  
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Index  
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